Senior Associate Band A2 Inbound- Voice Customer Service

Evaluate available documents & proofs to determine who to pursuer . Issue demands to TPC, follow up on demands over call & emails, send to collections if adverse is uninsured.
Graduate in any stream from a Reputed University 18-24 months experience in voice process Preffered P&C experience
Analyze liability issues with claims to determine if there is evidence to pursue recovery from the third party
Evaluate facts and evidence, liability, amount of damage and other factors
Communicate subrogation needs and investigation strategies to frontline adjusters
Collect and upload supporting documentation for subrogation
Use judgment skills to review the available documents for subrogation
Ensure all required evidence & documents are available
Identify and upload supporting documentation before moving the case to next strategy
Issue demand notices in accordance to client requirements and state specific regulations
Make initial contact with responsible parties or their insurance companies to obtain contact information and payment status
Provide detailed updates on claim status through emails , letters & calls
Submit files to Arbitration if required based on damage analysis
Refer case to outside collection agencies and attorneys when necessary Negotiate and settle subrogation claims with attorney�s, adverse carriers, or at fault parties

Skills
Documentation

Work arrangement
No