Manager, Productivity and Efficiency

Job Description
What is the opportunity?
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency measurement. The Productivity & Efficiency function is a core pillar of the COO group, driving forward strategic initiatives across process automation, digital workplace collaboration, data analytics, and workforce optimization. This role owns the operational infrastructure that enables the team to execute effectively, providing visibility into delivery status, managing critical data and systems interfaces, and ensuring accountability across all team commitments and targets. The position is responsible for organizing team operations, coordinating with cross-functional partners, and supporting execution excellence across the Productivity & Efficiency portfolio - with particular emphasis on measuring and scaling productivity methodologies, including the impact and ROI of AI-enabled initiatives.
What will you do?
Delivery Tracking & Accountability
Track and monitor all COO deliverables, projects, and commitments against timelines and quality standards
Maintain clarity on priorities, deadlines, and dependencies across the team
Consolidate and report on delivery status; flag delays, risks, or blockers immediately
Support team members in meeting commitments through tracking, coordination, and follow-up
Productivity & Efficiency Measurement
Support measurement methodology development and governance for productivity initiatives, including AI-enabled solutions
Define key performance indicators (KPIs) and measurement frameworks to quantify productivity gains and efficiency improvements
Partner with stakeholders to establish baseline metrics and track ongoing performance of new tools, processes, and AI implementations
Support ROI analysis and benefit realization reporting to demonstrate value delivery and justify continued investment
Data Coordination & Systems Interface
Serve as the primary liaison between the COO team and the data team
Define and communicate COO team data requirements (sources, frequency, format, quality standards)
Monitor data delivery timelines and quality; escalate delays or issues to data team leadership
Troubleshoot integration breaks and coordinate resolution with the data team
Maintain documentation of data dependencies and refresh cycles for team reference
Escalate systemic data issues when solutions require investment or reprioritization
Performance Reporting & Visibility
Create dashboards and reports that show whether the team and initiatives are on track
Monitor key metrics (productivity targets, project timelines, benefit realization, risk remediation status)
Compile weekly/monthly performance summaries for leadership review
Support data analysis for performance insight and decision-making
Process Management & Continuity
Document standard operating procedures for all recurring COO processes
Maintain stakeholder lists, contact protocols, and communication preferences
Create checklists and runbooks for complex or cyclical activities
Identify opportunities to automate or simplify repetitive administrative work
Ensure operational continuity through documentation and cross-training
Team Operations & Administrative Support
Organize and maintain master calendars, meeting schedules, and stakeholder communication cadences
Manage administrative functions: scheduling, correspondence, document preparation, expense tracking
Coordinate handoffs and dependencies between team members
Provide backup support during team absences to maintain continuity
What you need to succeed?
Must-Haves:
2+ years of professional experience in one or more of the following areas: finance, accounting, reporting, transformation, or operations
Demonstrated experience with performance measurement, KPI development, or business metrics reporting
Strong organizational and time management skills
Ability to translate team needs into clear requirements for data and system partners
Detail orientation and follow-through
Clear communication and proactive escalation
Ability to learn multiple functional areas quickly
Systems thinking and problem-solving
Flexibility and ability to prioritize in a dynamic environment
Nice-to-Have:
CPA (Chartered Professional Accountant)
PMP (Project Management Professional) or equivalent project governance certification
Experience with productivity measurement frameworks or AI/automation impact assessment
Familiarity with RPA, analytics tools, or enterprise reporting platforms
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
Flexible work/life balance options.
#LI-POST
Job Skills
Client Counseling, Communication, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:

Skills
Data Analysis, Project Management, CRM, Accounting, Documentation