Room Service Server FT

About IHG and the InterContinental Indianapolis
InterContinental Indianapolis brings refined luxury to Indy’s iconic Monument Circle.
The landmarked Illinois Building showcases a $110 M restoration to feature 170 Modern Guestrooms, 17 Luxurious Suites, Serliana Café and Astrea Rooftop Bar with stunning views of Monument Circle.
This will be a masterclass in #Hospitality; an invitation for you to pursue your passion for service and inspire incredible things for our guests, our team members and yourself.
Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally-focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.
We cultivate engaging environments for our colleagues and guests by enlivening our IHG Core Values:
Do the right thing
Show we care
Aim higher
Celebrate difference
Work better together
At IHG we promise to give colleagues:
Room to Belong: Enable
Room to Grow: Enrich
Room to Make a Difference: Empower
The InterContinental creates exceptional experiences through our Brand Values by being:
Thoughtful
Cultured
Remarkable
The pillars of our InterContinental brand culture lay the foundation for inspiring incredible experiences:
We Invite Discovery
We Embrace Empowerment
We Champion Possibility
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies.
Provides guests with exceptional service in order to achieve customer satisfaction.
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
Set up and deliver all VIP amenities.
Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedure.
Complete all shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales; report all communication to immediate shift supervisor.
Perform all cash handling responsibilities in accordance with company policies and procedures.
What we need from you
The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
A good grasp of reading, writing and basic math
The flexibility to work night, weekend, and holiday shifts
Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language
Great communication – you’ll be warm, welcoming, and easy to talk to
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
The hourly pay rate for this role is $12 + tip
We offer a comprehensive package of benefits including paid time off, medical/dental/vision