Project Manager

Hiring for Raptor CX — via Flexiple, the recruiting partner on this role.
About the Company
Raptor CX is a consulting and implementation firm that helps enterprises reimagine how they connect with customers in an AI-driven era. The team designs, builds and implements contact-centre (CCaaS), CXM and AI-agent platforms, with deep hands-on Sprinklr expertise across voice, chat, email, social, chatbots and analytics. Raptor CX works from Dubai and India with enterprise clients across Australia, Europe, the Americas and the Middle East, and is adding a Project Manager to own delivery as its implementation work grows.
About the Role
You'll own CCaaS and SaaS implementation projects end to end, from kick-off to go-live and hypercare, for international enterprise clients. You'll sit between the client, Raptor's consultants and technical teams, and keep delivery on time, on scope and visible.
This is a fully remote role from India. Your working hours follow the client you're delivering for and change from project to project: Australia roughly 8 AM–3 PM IST, the Americas roughly 10 PM–8 AM IST, the Middle East from about 5–6 AM IST, and Europe on overlap hours. You need to be genuinely comfortable switching schedules.
What you'll do
Run CCaaS / contact-centre platform implementations (e.g. Sprinklr) end to end: kick-off, requirements, solution design, configuration, integrations, UAT, go-live and hypercare
Build and own the project plan, milestones, RAID log and change requests
Lead client governance: weekly status reports, steering updates and escalations with senior client stakeholders
Coordinate Raptor consultants, solution architects and the client's IT and contact-centre teams
Plan and run UAT, cutover, agent and supervisor training, and adoption after launch
Track delivery against timelines, budget and KPIs, and flag risks early
What you bring
3–6 years as a Project Manager delivering client-facing implementations
Has taken at least one CCaaS / contact-centre platform implementation (preferred) or SaaS product implementation from kick-off to go-live for an external client
Has managed client stakeholders, timelines and cross-functional delivery teams on the same project
Comfortable working rotating hours for Australian, European, American and Middle Eastern clients
Clear, confident written and spoken English for client-facing communication
Based in India and able to join immediately
Nice to have
Hands-on projects on Sprinklr, Genesys Cloud, Amazon Connect, NICE CXone, Five9, Talkdesk or Salesforce Service Cloud
PMP or a similar project management certification
Experience with international enterprise clients
Agile/Scrum delivery and tools such as Jira or MS Project
Originally posted on: 19 Oct 2026

Skills
Project Management, Agile, Scrum, Jira, Salesforce

Experience
5+ yrs

Work arrangement
Yes