Human Resources Continuous Improvement Lead

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
Dow has an exciting opportunity for a Human Resources Continuous Improvement Lead! This position can be located in Midland (MI, USA), Houston (TX, USA), Terneuzen (NLD), Sao Paulo (BRA), Mumbai (IND) or Shanghai (CHN). In this role, you will enable a culture of continuous improvement across HR Service Delivery by establishing the governance, tools, methodologies, reporting, and delivery practices that support improvement initiatives across disciplines. Working closely with discipline leaders and key stakeholders, you will ensure improvement opportunities are prioritized, managed, measured, and executed consistently while providing visibility into progress, outcomes, resource utilization, and business impact.
You will serve as a strategic enabler by providing project management, change management, performance improvement, and technology frameworks that allow disciplines to successfully identify, execute, and sustain improvements. You will also serve as an influential leader to the Citizen Developer team and be accountable for capacity planning, work prioritization, delivery governance, and capability development.
Additionally, you will act as the operational excellence center of expertise for HR Service Delivery, enabling business-led improvement initiatives through robust governance, methodologies, analytics, project delivery capabilities, and technology enablement.
Responsibilities
Establish and maintain processes, standards, and governance models that enable consistent improvement, automation, and technology initiatives across HR Service Delivery.
Serve as an influential leader to the Citizen Developer team, providing oversight for resource planning, work intake, prioritization, capacity management, governance, and delivery execution.
Manage and monitor the portfolio of HR improvement initiatives, ensuring alignment of resources, priorities, timelines, dependencies, and organizational objectives.
Develop and maintain continuous improvement frameworks, operating procedures, templates, and best practices that support consistent execution and sustainable results.
Enable discipline to execute continuous improvement initiatives by providing methodologies, tools, facilitation, governance, and delivery support.
Facilitate structured problem-solving, project planning, and improvement activities to help teams effectively address operational challenges and opportunities.
Drive standardization of improvement practices across disciplines, ensuring a common approach to prioritization, measurement, execution, and reporting.
Evaluate, implement, and govern improvement solutions that enable process optimization, workflow efficiency, operational visibility, and scalable service delivery.
Maintain governance and standards for improvements delivered through Citizen Development and other continuous improvement channels.
Support disciplines in assessing and leveraging automation, self-service, reporting, and digital solutions to improve operational effectiveness.
Define and promote best practices, standards, and tools for project management, change management, continuous improvement, and solution implementation.
Provide consulting, coaching, and guidance to project teams and discipline leaders on improvement methodologies, project governance, stakeholder engagement, and change adoption.
Ensure improvement initiatives incorporate appropriate change management practices to support successful adoption and long-term sustainability.
Required Qualifications
A minimum of a bachelor's degree or relevant military experience at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
A minimum of 4 years of relevant working experience.
Must be willing and able to work a flexible schedule as needed in order to collaborate during US business hours.
For U.S. Applicants: A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
Preferred Qualifications
A degree in Business, Human Resources, Engineering, Operations Management, Information Systems, or a related field.
Experience developing operational KPIs, performance scorecards, executive dashboards, and value-realization reporting.
Demonstrated experience developing and implementing project management, change management, and process improvement methodologies.
Experience facilitating governance forums, leadership reviews, workshops, and structured problem-solving sessions.
Experience implementing or supporting technology-enabled solutions, automation initiatives, workflow improvements, or digital transformation efforts.
Experience with process mining, automation, AI-enabled solutions, workflow technologies, or service management platforms.
Experience leading cross-functional teams and coordinating resources across multiple workstreams and initiatives.
Significant experience leading continuous improvement, operational excellence, transformation, program management, or service delivery initiatives.
Experience leading a Citizen Developer program and governing low-code/no-code solutions such as Microsoft Power Platform.
Experience in HR Service Delivery, Shared Services, Global Business Services (GBS), or customer support environments.
Certification in Lean, Six Sigma, Agile, Scrum, Project Management (PMP), Prosci Change Management, or comparable methodologies.
Skills
Analytical Skills: Strong analytical skills with experience using data, metrics, dashboards, and reporting to drive decision-making and operational visibility.
Influential Leadership: Proven ability to influence stakeholders and drive alignment across diverse teams without direct authority.
Communication: Excellent communication, facilitation, consulting, and stakeholder management skills.
Cross-functional Collaboration: Experience leading cross-functional teams and coordinating resources across multiple workstreams and initiatives.
Strategic Mindset: The ability to develop and execute a long-term HR continuous improvement strategy by aligning process enhancement initiatives with business objectives, workforce priorities, and organizational transformation goals.
Process Improvement: The ability to identify, analyze, and optimize HR processes through data-driven decision making and cross-functional collaboration to enhance efficiency, employee experience, compliance, and service delivery outcomes.
Additional Notes
Relocation assistance is not available for this position.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only).
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family m

Skills
Project Management, Agile, Scrum, Process Improvement, Customer Support