Palo Alto Firewall Engineer, Level 1

Hiring for Zurich Insurance — via Flexiple, the recruiting partner on this role.
About the Company
Zurich Insurance Group is one of the world's largest multi-line insurers, serving customers in more than 200 countries and territories. In 2026 Zurich opened its Global Capability Centre in Hyderabad as a zero-legacy, AI-first technology hub. Its Security Platform Services team is building an in-house network security engineering capability there, taking over firewall operations for Zurich's global estate.
About the Role
As a Level 1 Palo Alto Firewall Engineer you're the first line of Zurich's global firewall service. You keep the Palo Alto estate healthy, diagnose incidents, and carry out approved changes under strict change control. Along the way you learn automation and AI-assisted operations, so you can grow into a broader engineering role.
This is a hybrid role from Hyderabad. Candidates who can join immediately or within 15 days are preferred.
What you'll do
Monitor the health, availability, capacity and alerts of Palo Alto firewalls, Panorama and VPN services
Do structured first-line diagnosis of firewall, NAT, DNS, VPN and connectivity incidents using logs and telemetry
Make approved standard changes, including security rules, network objects and NAT, within change controls
Work through service requests and tickets with clear updates, implementation evidence and validation results
Escalate complex or high-risk issues to Level 2 engineers with diagnostics and business impact
Support health checks, configuration compliance, rule recertification and audit evidence
Keep runbooks and the knowledge base current, and spot repeat work that could be automated
What you bring
1–3 years in network operations, network security or infrastructure support
Hands-on experience with Palo Alto Networks firewalls
A solid grasp of TCP/IP, routing, switching, DNS, NAT, segmentation and VPN
You have made firewall rule or NAT changes in production and troubleshot traffic from firewall logs
You have worked tickets under ITIL incident, change and request processes (e.g. ServiceNow)
Clear written communication and careful documentation
Nice to have
PCNSA, CCNA or a similar certification
Some Python, REST APIs, Ansible or Terraform
Exposure to cloud network security on Azure or AWS
Using AI tools in day-to-day troubleshooting and documentation
Originally posted on: 5 Nov 2026

Skills
Python, REST API, AWS, Azure, Terraform, Ansible, Documentation

Work arrangement
Hybrid