ZebrasSci IT/OT lead



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Job Description
Responsibilities
Laboratory IT & OT Infrastructure | Primary responsibility
Deploy, configure, administer, and support the IT and OT infrastructure used within the ZebraSci laboratories, including laboratory workstations, servers, virtual machines, data acquisition systems, network-connected instruments, and supporting network services.
Act as the local administrator and technical owner of the laboratory information systems and infrastructure, ensuring systems remain available, reliable, secure, and appropriately maintained.
Maintain the laboratory IT/OT architecture supporting ZebraSci applications, laboratory instruments, scientific systems, and associated infrastructure.
Enable secure connectivity of laboratory instruments and vendor-provided systems to the corporate network while meeting business, cybersecurity, and regulatory requirements.
Troubleshoot infrastructure and connectivity issues involving workstations, servers, networks, laboratory instruments, vendor systems, and interfaces between laboratory applications.
Ensure laboratory systems comply with applicable corporate cybersecurity requirements, including network segmentation, access control, system hardening, patching, vulnerability management, and endpoint protection where technically applicable.
Partner with infrastructure, network, cybersecurity, architecture, and other enterprise IT teams to design and implement approved technical solutions.
Coordinate with equipment and software vendors when specialist support, configuration changes, upgrades, or troubleshooting are required.
IT/OT Leadership & Business Partnership
Serve as the primary IT/OT contact and technical partner for ZebraSci laboratory users and management.
Develop strong working relationships with ZebraSci Laboratory Management, scientists, system owners, business stakeholders, equipment vendors, and enterprise IT teams.
Develop a strong understanding of ZebraSci laboratory processes and translate business and scientific requirements into appropriate IT/OT solutions.
Engage the relevant global IT organization, including TIDE teams, whenever infrastructure, cybersecurity, application, architecture, or support expertise is required.
Contribute to the ZebraSci laboratory digitalization roadmap, including the Laboratory Information Management System (LIMS) program and future laboratory automation and integration initiatives.
Ensure alignment between ZebraSci laboratories, other Pharmaceutical Systems laboratories, and global IT/OT architecture, cybersecurity, and operational standards.
Represent laboratory IT/OT requirements in technical discussions, projects, system implementations, and infrastructure decisions.
Operational Support & Continuous Improvement
Establish, document, and maintain robust support models for laboratory applications, infrastructure, computers, servers, and connected scientific equipment.
Provide hands-on Level 2/Level 3 technical support for laboratory IT/OT systems and coordinate with enterprise IT teams or vendors when escalation is required.
Coordinate incident, problem, and change management activities affecting laboratory operations.
Perform technical troubleshooting and root cause analysis for recurring or complex laboratory IT/OT issues.
Maintain accurate inventories of laboratory applications, computers, servers, infrastructure components, interfaces, and network-connected instruments.
Monitor infrastructure health, lifecycle status, supportability, cybersecurity posture, and technical obsolescence of laboratory systems.
Coordinate system maintenance activities, upgrades, patching, backup and recovery requirements, and infrastructure changes with system owners and business stakeholders.
Identify opportunities for automation, system integration, standardization, and process simplification.
Reduce dependency on individual knowledge by creating technical documentation, troubleshooting guides, work instructions, and clearly defined support and escalation processes.
ZebraSci Platform Support
Act as the Site IT/OT Lead and technical administrator for ZebraSci platforms and associated laboratory solutions.
Ensure ZebraSci applications and supporting infrastructure remain reliable, secure, compliant, appropriately supported, and aligned with business requirements.
Support business owners, system owners, and technical owners with application enhancements, upgrades, integrations, infrastructure changes, and lifecycle management activities.
Coordinate the technical implementation of changes affecting ZebraSci systems, including infrastructure, interfaces, network connectivity, authentication, and connected laboratory equipment.
Engage TIDE and other enterprise IT teams for issue resolution, root cause investigations, infrastructure changes, cybersecurity remediation, and corrective actions affecting ZebraSci environments.
Work with software and instrument vendors to investigate and resolve technical issues that cannot be addressed internally.
Support validation deliverables and change control activities associated with ZebraSci computerized systems.
Maintain sufficient technical knowledge of the ZebraSci environment to ensure effective local support and appropriate escalation when specialized expertise is required.
Compliance, Validation & Data Integrity
Support ZebraSci in ensuring that IT/OT solutions used within the laboratory comply with applicable corporate, regulatory, cybersecurity, and data integrity requirements.
Support Computer System Validation (CSV) activities for regulated computerized systems.
Apply and promote good practices associated with GxP, ALCOA+, Data Integrity, cybersecurity, access management, system lifecycle management, and controlled changes.
Ensure IT/OT changes affecting regulated laboratory systems follow the appropriate assessment, approval, implementation, testing, and documentation processes.
Participate in internal and external audits, inspections, cybersecurity assessments, risk assessments, and compliance reviews when laboratory IT/OT systems are within scope.
Maintain appropriate technical documentation, configuration records, inventories, change records, and traceability for activities under TIDE responsibility.
Provide guidance to ZebraSci system owners for systems outside TIDE responsibility regarding IT documentation, lifecycle, change management, and technical best practices.

Skills
Documentation