Pharmacy Support Center Representative

Location:
1500 Brooks Ave Rochester, NY 14624
Availability Requirement for this role:
Morning, afternoon, evening (includes weekends).
Age Requirement:
Must be 18 years or older
Time Type:
Part time
Pay Range:
$19.50 - $20 / hour
Why Work Here
Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.
Job Description:
Note: This position is based in Rochester, NY and requires up to 6 weeks of training at our corporate office during the availability hours listed below. Upon completion of training, this position is fully work from home.
Availability: This is a part-time position that includes evening and weekend shifts. Shift times will vary between the hours of 8:30am-9pm Monday through Friday, 8:30am-6pm Saturday, and 830am-5pm Sunday.
What Will I Do?
Answer a high volume of incoming calls and assist customers by providing accurate information and answering questions
Communicate with store pharmacies to gather, verify, and provide customer and order information
Contribute to team performance by achieving call and productivity goals
Balance competing responsibilities and maintain productivity in a fast-paced environment
Follow all company policies and comply with HIPAA, state, and federal regulations when handling customer information
Required Qualifications:
Ability to work in a fast-paced environment
Strong technical and computer skills, including the ability to learn new applications quickly
Preferred Qualifications:
1 or more years of pharmacy technician experience
Experience working in a call center environment
Experience handling medical or insurance-related inquiries
Proficiency with EnterpriseRx