Staff Investigator, Practice Operations Investigations and Claims

The Con Edison Law Department, Practice Operations, Litigation Center of Excellence is seeking a Staff Investigator who will investigate legal matters involving the Company and ensure that all matters are handled in a manner consistent with applicable law and the Companys values, mission, and goals. The Staff Investigator conducts investigations of claims and lawsuits, gathers and analyzes facts and evidence, supports attorneys in case preparation, and assists in resolving matters in a fair and equitable manner. The position is responsible for independently managing routine to moderately complex investigations and claims, while handling more complex, sensitive, or high-risk matters under the direction of a Manager and/or Senior Staff Investigator and supporting emergency response activities as assigned.
Required Education/Experience
Associate's Degree and 4 years relevant work experience. or
Bachelor's Degree and 2 years relevant work experience.
Preferred Education/Experience
Associate's Degree and 4 years relevant work experience. Experience in the investigation of personal injury and property damage claims or lawsuits. Experience with utility operationselectric, gas, or steamis preferred.
Bachelor's Degree and 2 years relevant work experience. Experience in the investigation of personal injury and property damage claims or lawsuits. Experience with utility operationselectric, gas, or steamis preferred.
Relevant Work Experience
Investigation of personal injury and property damage claims and / or lawsuits, required.
Experience with electrical systems or constructionrelated work, including construction practices, estimating, or property insurance adjusting. Experience handling complex property damage mattersparticularly fire, electrical, or infrastructurerelated losseswith an understanding of causation, damage assessment, and related litigation support, preferred.
Extensive knowledge of Company operations (electric, gas and steam), preferred.
Demonstrated experience as a technologyforward contributor within a legal, investigative, or claims environment, with the ability to bridge operational users and technology tools. Experience leveraging and helping standardize digital platforms, AIassisted tools, or case management systems to improve investigative efficiency and consistency, while supporting responsible, secure adoption in collaboration with attorneys and investigators, preferred.
Licenses and Certifications
Driver's License Required
Additional Physical Demands
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Core Responsibilities
Investigate legal matters involving the Company by interviewing witnesses, gathering and analyzing records, conducting site inspections, documenting conditions, and securing relevant evidence. For claims and pre-litigation matters, evaluate liability, damages, and potential exposure; communicate with claimants, witnesses, internal business units, contractors, insurers, and other appropriate parties; and provide recommendations regarding claim disposition or resolution. Independently handle routine to moderately complex matters, while working under the direction of a Manager and/or Senior Staff Investigator on matters involving heightened complexity, sensitivity, exposure, or risk. Prepare witnesses for depositions and trial and support attorneys by providing well-documented investigative findings, identifying strengths and weaknesses of matters, assisting with case strategy development, and contributing to informed decisions regarding defense posture, settlement evaluation, or trial/hearing resolution to ensure matters are handled fairly and equitably.
Independently manage an assigned caseload of routine to moderately complex personal injury and property damage claims and/or litigation matters, exercising judgment in planning and conducting investigative activities and escalating complex, sensitive, or higher-risk issues to a Manager and/or Senior Staff Investigator as appropriate.
Review and analyze medical, hospital, and related records to assess alleged injuries, causation, and damages; identify and coordinate appropriate medical specialists and expert resources; and collaborate with attorneys and paralegals in the development of medical evidence and testimony.
Review social media, public records, and database research to identify information relevant to claims and litigation, including potential inconsistencies with alleged injuries or damages; document findings and collaborate with attorneys and paralegals to support case strategy and trial preparation in accordance with established guidelines and privacy requirements.
Must be available to perform off-hour emergency functions, some of which may require working extended or non-traditional hours, including weekends and holidays.
Assist attorneys with trial preparation and provide in person support at trial, including organizing exhibits, preparing trial materials, coordinating witnesses, reviewing discovery and deposition transcripts, and supporting courtroom logistics.
Serve as a liaison between attorneys, paralegals, internal business units, and external parties by communicating investigative findings, coordinating information requests, and ensuring timely follow up on outstanding items. Handle sensitive and confidential communications
Participate in case reviews and claim and litigation strategy sessions; provide investigative recommendations concerning ongoing matters; and seek guidance from a Manager and/or Senior Staff Investigator when matters present significant complexity, sensitivity, exposure, or novel investigative issues.
Demonstrate comfort with modern digital tools, including AI- assisted research, document analysis, report drafting, and workflow efficiency. This role requires the ability to responsibly incorporate emerging technologies to support investigative and case preparation work.
Ensure compliance with evidence preservation protocols, and chainofcustody standards by identifying, securing, and documenting relevant materials throughout the life of the case.