Slot Technician Supervisor

Oversee the operation of the slot technical department and team members. Promote Family Style Service through actions and positive attitude.
Must be 21 years of age or older
Proficient in English verbal and written
Proficient with iOS devices
Flexible to work various shifts, weekends, and holidays
Must be able to obtain and maintain a 1055 gaming license
Two to Five years experience in electronics and maintenance of technical equipment, game machines, or slot machines preferred with a 4-year degree in related fields or equivalent work experience.
Gaming industry experience is strongly preferred.
ADDITIONAL REQUIREMENTS
Ability to push and pull up to 200 pounds
Ability to lift and carry objects up to 75 pounds
Ability to bend, stoop, twist, reach, and kneel repetitively
Safely work with provided cleaning chemical and equipment
Ascend and descend stairs and maintain equilibrium for an extended period
Must be able to work from a standing position and/or walking motion for extended period
Ability to work in a smoking and pet-friendly environment
Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Ensure slot-playing guests are kept in play by providing friendly and helpful service at all interactions.
Delegate authority, and assign responsibilities and work schedules to department staff.
Provide hands-on leadership to Slot Technical department.
Maintain required documentation for all slot machine moves and repairs and maintenance.
Maintain purchase orders and requisitions for all slot machine parts and supplies.
Maintain proper logs in compliance with Florida gaming regulations and internal controls.
Assist with developing and managing the departmental budget, including capital expenditures.
Review reports and statistical data for malfunctions or other problems.
Develop and implement schedules for preventive maintenance and repairs.
Monitor staffing levels to ensure budgetary compliance.
Assist with interviewing, hiring, developing, and evaluating department staff.
Administer disciplinary action as necessary.
Regularly and timely reviews with Slot Tech Manager of all departmental activity and issues.
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
Have complete knowledge of all casino events and promotional activities.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.

Skills
iOS, Documentation

Work arrangement
No