Community Relations Program Director

Job Responsibilities:
Leads the strategic and operational oversight of the Community Relations Division and serves as a central connector between the health system/hospital and the community. The role develops integrated engagement strategies, manages high-value community partnerships, oversees community investment and sponsorship strategy, coordinates employee volunteer and school partnership initiatives, and ensures community-facing efforts align with organizational priorities, mission, visibility, trust, and philanthropic alignment.
Role Accountabilities
Develop and lead the community relations strategy for the health system/hospital, including vision, priorities, standards, workflows, and scalable processes that support enterprise-wide community engagement goals.
Provide executive leadership for strategic community relationships across communities, schools, businesses, nonprofit organizations, government agencies, healthcare providers, and other key partners to advance hospital and system priorities.
Direct community outreach and engagement strategy to elevate awareness of the hospital, its services, and resources through events, health fairs, conferences, public engagements, and other external platforms.
Lead donor, sponsor, and philanthropic relationship strategy in partnership with Development and Fundraising teams, ensuring alignment with institutional goals and community investment priorities.
Oversee community partnership development and cross-department collaboration, including internal stakeholder engagement, partner expectations, and relationship management infrastructure.
Direct the evaluation, measurement, and reporting of community relations outcomes, using data and insights to inform strategy, demonstrate impact, and provide regular updates to hospital leadership.
Serve as a senior external representative of the hospital at community events, strategic forums, partnership meetings, and engagement opportunities.
Coordinate and align internal departments to ensure a cohesive, responsive, and mission-driven community presence across the organization.
Oversee community access and engagement services, including intake operations, response protocols, speaking requests, tours, collaboration requests, and routing of external groups and inquiries.
Lead community event strategy, brand activations, volunteer engagement, and other outreach programs, ensuring consistency, effectiveness, and alignment with institutional goals.
Advance enterprise community engagement priorities through collaboration with Marketing, Foundation, Child Life, clinical teams, and other internal and external stakeholders.
Oversees program budgets, resource planning, and long-range planning related to community relations operations.
Qualifications:
Bachelor's Degree business administration, nonprofit management, healthcare management, or a related field (Required)
Master's Degree business administration, nonprofit management, healthcare management, or a related field (Preferred)
One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education.
Minimum of 10 Years of Experience 10+ years of experience in program management, non-profit administration, or a related field (Required)
Salary Range: $89,000 to $105,000 per year. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
The Hospital reserves the right to modify employee schedules as needed.
We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.