Customer Service Manager

Position Title:
Customer Service Manager
Pay Rate:
$89,000 - $118,600
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.
Category/Shift:
Full Time - Onsite
Physical Location:
Cedar Rapids, IA
Relocation assistance is available
The Job You Will Perform:
Responsible for providing overall direction and leadership to the customer support teams.
Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.
Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
The Skills You Will Bring:
High school diploma or GED
Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.
Preferred experience working in a manufacturing environment
Preferred computer data-entry experience
Highly preferred eight or more years of customer relations experience in the Corrugated Box Industry
Builds Effective Teams
Collaborates
Customer focus
Decision quality
Directs Work
Drives Engagement
Ensures Accountability
Manages conflict
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.
The Career You Will Build:
Sales and Leadership training, promotional opportunities within a global company
The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride,

Skills
Customer Support