Manager, Art Direction (14-month contract)

The Manager, Art Direction is responsible for ideation and creation of campaign elements and assets from concept to completion ensuring all creative outputs are on brand and support Indigo’s business goals. As part of the creative studio, the Manager, Art Direction will work closely with cross functional partners to ensure the Indigo brand is communicated in a strong and consistent manner. This role will inspire, lead, coach and manage junior designers throughout the creative process from collaborative conceptualization to production and launch.
KEY PERFORMANCE METRICS
Effectiveness and excellence of creative output
Impact of creative output on business ambitions
Team performance
Stakeholder satisfaction
Junior team member leadership
KEY ACCOUNTABILITIES
Functional
Collaboratively develops innovative creative campaigns across all channels with the VP Creative, Designers, Production Designers and other internal teams
Mentors and manages designer through overseeing their work as well as guiding them on their career development
Offers regular feedback to Designer, reviewing all their creative output
Holds regular 1:1s with designer and holds their quarterly reviews as well as year end conversations
Educates and introduces the creative team to trends in design and user experience
Develops and executes creative and impactful campaigns, special projects and initiatives
Stays current in market and industry trends to aid in the development of cutting edge marketing, design concepts and user experience
Leads the adjustment of project goals and design revisions on the fly as necessary to adapt to changing situations to meet established schedules
Identifies potential problems in the creative pipeline and works with the VP Creative to resolve them
Ensures the completion of team deliverables and set/adhere to team budgets, as applicable
Acts as an advocate for the customer by placing them at the forefront of all design and decision-making processes
Proactively identifies and anticipates customer expectations and needs
Embraces and seeks out technology that creates high tech and high touch solutions for Indigo’s customers
Challenges the status quo and consistently identifies areas for improvement, diagnoses issues and works to resolve them
People
Builds strong teams by attracting and developing the best talent
Brings out the best in others, empowers and constructively stretches talent
Gives authentic feedback on performance and potential
Ensures all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
Collaborates with others to drive flexible and iterative solutions, quickly and easily
Shares technical knowledge with others and actively seeks to learn from those more knowledgeable than yourself
Helps others see the impacts of their efforts and proactively engages other functions to get input
Encourages others to freely share their point of view and be open to feedback
Accountable for the overall engagement, productivity, turnover and bench strength of the team
Cultural
Models Indigo’s beliefs and conveys a positive image in everything you do
Celebrates diversity of thought and has an open mindset
Takes an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
Embraces, champions and influences change through your team and/or the organization
SCOPE
Reports to: Vice President Creative
Direct report: Designer
KEY RELATIONSHIPS
Internal:
Merchants
Visual Merchandising
Marketing (brand, email and social)
Site
External:
Vendors
Suppliers
Work Experience / Education / Certifications
Degree or diploma in graphic design or related field
6-9 years’ experience in art direction in a marketing/advertising agency or client services agency environment, including experience leading and managing people in a similar capacity
Competencies / Skills / Attributes
Expert proficiency in Adobe Creative Suite CS6
Proficient in Figma
Functional understanding of AI tools
Industry leading conceptual, visualization and design skills
Demonstrated skills in graphic design and brand development
An understanding of storytelling, craftsmanship and continuity
Strong attention to detail and professionalism
Ability to work independently with minimal supervision
Ability to work cooperatively on a team spanning artists, designers, programmers and production staff, and to compromise when necessary to achieve overall best results
Ability to balance impacts of deadlines and resources with style and quality requirements
Demonstrated ability to solve complex problems efficiently
Strong time management skills with a proven ability to focus on priorities juggle multiple tasks and meet deadlines
Strong communication skills, both written and verbal
A positive attitude and willingness to learn

Skills
Figma, Graphic Design

Employment type
Full-time

Work arrangement
Hybrid