Incident Response Associate

About the role
The Incident Response Associate supports the management and resolution of operational, business, and site-related incidents by coordinating response activities, tracking corrective actions, and facilitating communication among stakeholders. This role assists in incident investigations, risk assessments, reporting, and continuous improvement initiatives to minimize operational disruptions and enhance organizational resilience. The ideal candidate is analytical, detail-oriented, and capable of performing effectively in fast-paced environments.
What you'll do
Support incident response activities, including incident intake, triage, escalation, and resolution tracking.
Coordinate communications among stakeholders during incident response and recovery efforts.
Assist with incident investigations, root cause analyses, and corrective action development.
Maintain incident logs, documentation, reports, and response records.
Monitor incident trends, risks, and performance metrics to identify improvement opportunities.
Support business continuity, operational resilience, and crisis management initiatives.
Facilitate incident review meetings and track action items through completion.
Ensure compliance with organizational policies, procedures, and regulatory requirements.
Contribute to the development and enhancement of incident management processes and best practices.
Prepare dashboards, reports, and executive summaries on incident performance and outcomes.
Bachelor's degree in Business, Emergency Management, Information Technology, Engineering, Risk Management, or a related field.
2+ years of experience in incident management, operations, risk management, business continuity, project coordination, or a related discipline.
Knowledge of incident response, root cause analysis, risk management, and escalation processes.
Strong analytical, organizational, and problem-solving skills.
Experience coordinating cross-functional teams and managing multiple priorities.
Proficiency in Microsoft Office Suite and incident management or reporting systems.
Excellent written and verbal communication skills.
Familiarity with business continuity, operational resilience, ITIL, NIMS, or similar incident management frameworks is preferred.

Skills
Risk Management, Documentation

Experience
2+ yrs

Employment type
Full-time

Work arrangement
Yes