Chief Operating Officer, Institutional Clients, US & Americas

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed.
Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.
Chief Operating Officer (COO), Institutional Clients, Americas is a senior leadership role within the Corporate and Institutional Banking (CIB) COO organisation, supporting Global Institutional Client coverage teams across the Americas. You’ll partner closely with product teams, functions and the wider COO team to develop and execute key strategic initiatives that strengthen growth, efficiency and controls. The role spans business analysis and planning, headcount and cost management, scorecards and project delivery. You’ll also help advance automation of key processes and simplify policies without increasing the business risk profile. Success means clearer execution against strategic priorities, stronger oversight of performance and resources and a control environment that meets audit, legal and regulatory expectations.
What you'll be doing:
Shape and execute strategic initiatives supporting Global Institutional Client coverage across the Americas
Partner with product teams and functions to align client needs with solutions and delivery priorities
Oversee business analysis and planning to support sustainable profitable growth within agreed constraints
Govern hiring activity, headcount planning and resource deployment across the coverage organisation
Manage cost planning and cost control activity including investment budgets where applicable
Establish performance scorecards and reporting to support decision-making and senior management updates
Strengthen risk and control oversight across the front to back control environment including conduct expectations
Advance technology automation and policy simplification while maintaining the business risk profile
What we're looking for:
Bring substantial experience in wholesale banking in a senior COO, business management or coverage support role
Demonstrate deep understanding of institutional client segments including Hedge Funds, Banks and correspondent banking, Private Trading Firms and Insurance
Apply strong knowledge of financial markets and products including private markets, equities, fixed income, foreign exchange (FX), securities services and transaction banking
Navigate financial crime risk and regulation, policies and procedures and credit risk policies and procedures in a controlled environment
Establish and run risk and control frameworks within appetite in partnership with second and third line of defence
Influence senior stakeholder groups to align priorities, unblock delivery and secure outcomes across teams
Communicate clearly with senior management through concise updates, scorecards and decision-focused insights
Apply a strong working understanding of technology and technology solutions to improve efficiency and facilitate change
Strengthening Institutional Client execution:
If you want to help shape how Institutional Clients delivers growth while keeping standards high this role offers breadth, influence and real responsibility. You’ll work across coverage, products and control functions to turn strategy into measurable outcomes. The focus is practical - improving execution, simplifying how work gets done and strengthening oversight across the business. If this scope matches the impact you want to have we’d welcome your application.
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!
Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.