Concierge (Palm Beach Club) – Hilton Aruba Caribbean Resort & Casino

The Concierge serves as a key ambassador of the hotel, creating memorable guest experiences through personalized service, warm hospitality, and thoughtful attention to detail. This position anticipates and exceeds guest expectations by providing expert knowledge of hotel amenities, local attractions, and personalized recommendations. In addition to coordinating guest requests and assisting with lounge operations, breakfast, and bar services, the Concierge ensures a welcoming, elegant, and well-maintained environment while supporting guest registration and other front office activities as needed.
Education: Secondary Vocational (Educacion Profesional Intermedio) or equivalent required.
License/Certification: Completion of the Aruba Certification Program required and
Years of Related Experience: 0–3 years of related experience.
Technical Skills: Basic proficiency in OnQ, Microsoft Word, and Microsoft Excel.
Languages: Proficiency in English, Dutch, Spanish, and Papiamento.
The Aruba Health Certificate.
The responsibilities of the Concierge include:
Greet guests promptly with a friendly, professional, and sincere welcome. Respond to inquiries by providing accurate information about hotel services, outlet operating hours, meeting rooms, transportation, car rentals, airline services, and local attractions.
Assist guests with reservations and arrangements for dining, recreational, and business activities, both within and outside the hotel. Coordinate special requests for services such as medical assistance, childcare, and floral arrangements.
Support guest registration and check-in procedures by entering and retrieving information in the computer system, verifying guest details, assigning rooms, processing electronic keys, and providing necessary guest information and materials.
Assist guests with check-out procedures, payments, and account inquiries, ensuring that all services and charges are accurately recorded.
Answer telephone calls, record and communicate guest messages, and retrieve mail, packages, and facsimiles upon request.
Receive and respond to guest requests and special arrangements, coordinating with the appropriate departments when necessary.
Address guest complaints and concerns professionally by investigating issues, identifying solutions, and following up to ensure guest satisfaction.
Complete opening and closing duties, including preparing and stocking the necessary supplies, tableware, coffee, juices, pastries, fresh fruit, and other breakfast items.
Set up and maintain breakfast and beverage displays in accordance with Palm Beach Lounge presentation standards.
Prepare and maintain the bar area, including arranging bottles, preparing garnishes and condiments, and replenishing ice and other supplies.
Maintain adequate inventory and ensure that all glassware, dishes, silverware, and other service items are clean and in presentable condition.
Retrieve, organize, and store dishes and silverware from the Room Service area, replenish kitchen supplies, and maintain a clean and orderly work area.
Arrange and reposition tables and chairs as required to maintain the proper setup and appearance of the lounge.
Promote Hilton marketing programs and hotel services by providing guests with relevant information and recommendations.
Supportive Functions
In addition to performing the essential functions, this position may be required to perform a combination of the following supportive duties, as determined by the supervisor based on operational needs:
Communicate with guests in their native language whenever possible to enhance their experience.
Remain calm, professional, and alert during emergencies and periods of high hotel activity, resolving operational complications such as room changes and credit issues.
Clear used dishes and glassware from tables and maintain the cleanliness and organization of the Palm Beach Lounge.
Assist other departments and perform additional related duties as assigned by the supervisor or management.

Skills
Excel

Work arrangement
No