Triage Specialist - Dallas Redbird

Assists customers with enrollment in Career Office federally funded services.
As part of a cross-functional, multi-program team, demonstrates knowledge of services, labor market information, and multi-program services
Coordinates activities and conduct outreach with Adult Education/Literacy partners, local school districts, community-based organizations, and employers.
Interviews customers to assess and record information regarding training needs, education, experience, skills, interest, and other relevant factors to determine clients' career development opportunities and eligibility of benefits.
Accurately determines eligibility in accordance with local, state, and federal policies and procedures to ensure adequate and proper utilization of program funding.
Collects and verify proper documentation and conduct data entry as required.
Provides ineligible individuals with alternative resources within the center and community
Documents in counselor notes that a determination was made regarding an applicant’s eligibility status for WIOA youth program consideration. This entry should indicate that the applicant’s eligibility status is either complete or incomplete & pending or denied.
Ensures counselor notes contain factual information, professional decisions and be written professionally and with integrity.
Assists individuals in determining what additional information may be needed for eligibility determination
Thoroughly documents and ensures each participant meets all the criteria and necessary documentation is accurate and placed in the customer file
Ensures updates to any TWC guidelines are adhered to.
Ensures Work in Texas and Wagner-Peyser is complete prior to program enrollment
Verifies all funding streams have been explored and case files updated accordingly, co-enrolling as appropriate.
Associate’s degree from a recognized community college, or comparable years of related case management and job matching experience
Excellent verbal and written communication skills
Demonstrated customer service skills
Sound knowledge of workforce programs (SNAP, TANF, WIOA, NCP, RESEA, TAA, SEAL)
Demonstrate reliability and able to work independently
Familiarity with the communities being served, with knowledge and understanding of local needs and resources
Public speaking experience
Demonstrated computer skills, with experience using word processing and spreadsheet software programs
Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs as well as the public
Must be organized and detailed oriented
Bilingual in English and Spanish preferred
Must have reliable transportation
Have a current driver's license and auto insurance

Skills
Data Entry, Documentation

Employment type
Full-time

Work arrangement
No