Sales Associate - Optical Specialist

The Optical Specialist is customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.
Essential Functions:
Create an Exceptional Customer Experience
Deliver warm, confident, and personalized service at every stage of the visit
Guide customers through eyewear selection, final fitting, and product education
Ensure customers leave feeling confident in both their eyewear and their experience
Support Clinical & In Store Flow
Assist with patient flow and pre exam screenings to support Optometrists
Help ensure smooth transitions between exam, finish, and pickup moments
Serve as a calm, knowledgeable presence throughout the customer journey
Own Finish & Quality Excellence
Perform finishing work including final adjustments, inspections and quality checks
Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
Prepare orders for pickup and deliver polished, brand aligned handoff
Operate with Precision & Care
Support order entry, tracking, and timely completion
Maintain organized, clean, and efficient finish and retail areas
Identify and resolve quality or service issues proactively
Bring the Brand to Life
Model Eyeglass World service standards, tone, and behaviors in every interaction
Uphold visual, experiential, and operational brand standards in the store
Partner with the store team to deliver a consistent and elevated experience
In some locations, state laws require certain responsibilities to be performed by individuals with specific licenses or credentials. Job duties and work practices may vary to meet these requirements.
Education
High School Diploma or equivalent (Required)
Work Experience
1+ year experience in optical, retail, sales, or customer service (Required)
Additional Skills
Strong multitasking, time management and organizational skills (Required)
Clear communication and the ability to educate customers effectively (Required)
Ability to prioritize customer satisfaction at every interaction (Required0
Support store team in shared goals (Required)
Bilingual abilities (Preferred)

Employment type
Full-time

Work arrangement
No