Administration and Customer Service Officer

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Orrcon Steel Distribution is looking for an Administration and Customer Service Officer to join the team based in Cairns, QLD. Orrcon Steel Distribution is a leading Australian supplier of steel and aluminium products, offering a comprehensive range engineered to meet the demands of diverse industries. Our products are backed by strong technical expertise, full traceability, and stringent quality standards. Supported by strategic supplier partnerships and a nationwide network of distribution centres, we ensure consistent availability, reliable performance, and dependable supply for customers across Australia.
As an Administration and Customer Service Officer, you will ensure exceptional customer service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries and internal operations.
The position is a permanent full-time position, Monday to Friday, with flexibility to work your hours between 7:30am - 4:30pm.
You will have access to various health and well-being initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training.
What Will You Do?
As part of our supportive and friendly team, you will:
provide friendly and responsive customer service, assisting walk-in customers and responding to general enquiries
prepare customer quotations and support customers with product and order requirements
process purchase orders, sales orders and invoicing, ensuring information is accurate and up to date
coordinate stock replenishment and assist with general stock and inventory administration
complete day-to-day branch administration, including banking, stationery management and general office duties
maintain accurate information and transactions within SAP, supporting the smooth running of the Cairns branch
More About You
With a strong customer focus and a desire to grow and develop in the role, you will bring:
experience working in a customer service environment
confidence using Microsoft Office and ability to learn new systems, with SAP experience advantageous
high attention to detail and ability to complete multiple tasks simultaneously
effective communication and interpersonal skills
confidence to resolve issues effectively and efficiently
a proactive approach in building constructive and effective relationships
Why BlueScope​
As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​
Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​
At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​
Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​
Come and discover us at www.bluescope.com/auscareers​
Join us, creating strength for the future.
Applications close Tuesday 17 November 2026

Skills
SAP

Employment type
Full-time

Work arrangement
No