Critical Logistics Services Lead Coordinator

We are seeking a highly organized and results-driven CLS Lead Coordinator to join our team in Doral, United States. This role is responsible for managing time-critical logistics solutions, including Aircraft on Ground (AOG), healthcare, and high-priority shipments, ensuring minimal disruption to customer operations while maintaining the highest standards of service, compliance, and operational excellence.
Lead the end-to-end execution of Critical Logistics Services (CLS) shipments, including AOG and other time-sensitive movements, ensuring full ownership from initiation through delivery
Act as the primary point of contact for customers during critical events, providing proactive communication, real-time updates, and escalation management
Drive rapid decision-making and implement contingency plans to mitigate delays and minimize operational impact to customer supply chains
Coordinate closely with internal teams (Operations, Warehouse, Transport, and Pricing) and external partners (carriers, couriers, vendors) to ensure seamless execution
Monitor shipment milestones and maintain full visibility and control, ensuring compliance with CLS standards, chain of custody requirements, and regulatory guidelines
Identify risks and exceptions early, taking ownership to resolve issues and escalate when necessary to ensure service recovery
Analyze CLS performance metrics (on-time delivery, transit time, exceptions) to identify trends and drive continuous process improvement initiatives
Ensure adherence to company policies, aviation and transport regulations, and customer-specific requirements throughout all CLS operations
Maintain accurate and timely documentation of all shipment activities, including milestones, communications, and escalations
Support the development and mentoring of team members, promoting best practices and consistent execution across all CLS activities
Participate in an on-call rotation to provide 24/7 operational support for critical shipments, including nights, weekends, and holidays as required
Bachelor’s degree in Business, Supply Chain, Logistics, Aviation, or a related field (preferred)
3–5 years of experience in critical logistics, aviation operations, or time-sensitive supply chain environments, including AOG or high-priority shipments
Proven ability to manage end-to-end shipment execution in fast-paced, high-pressure environments with full ownership and accountability
Strong organizational and multitasking skills, with the ability to prioritize competing urgencies and make rapid, effective decisions
Excellent verbal and written communication skills, with experience handling customer-facing interactions and escalations professionally
Proficiency in Microsoft Office Suite and logistics/transport systems; experience with real-time tracking tools, visibility platforms, or transportation management systems (TMS) is a plus
Demonstrated problem-solving skills with the ability to identify risks early and implement contingency plans under time-critical conditions
Strong attention to detail with a focus on accuracy, compliance, and chain of custody control
Working knowledge of international transportation regulations, compliance requirements, and industry standards (aviation, healthcare, or general logistics)
Familiarity with multi-modal logistics solutions (air, ground, charter, hand-carry, next flight out) and carrier/vendor coordination
Experience managing AOG and/or critical logistics events, including 24/7 operational environments
Ability to analyze operational performance data and contribute to continuous improvement initiatives and KPI management
Demonstrated ability to lead by influence, support team members, and promote consistent execution of SOPs and best practices
Relevant certifications (e.g., IATA, DG certification) are a plus
Ability to work a flexible schedule including nights, weekends, holidays, and on-call rotations
Strong adaptability, resilience, and ability to perform effectively under pressure in high-impact, time-sensitive situations

Skills
Process Improvement, Documentation

Employment type
Full-time

Work arrangement
No