Director, Food Services

The Director, Food Services will lead the strategy, operations, vendor partnerships, and employee experience for food service offerings across NBCUniversal’s New York campus, with a primary focus on 30 Rockefeller Plaza. This role sits within the Hospitality team and will be responsible for elevating the quality, consistency, efficiency, and financial performance of food service operations, including cafés, catering, pantry programs, executive dining, employee dining, and special event support. The Director will report to the VP of Guest Experience.
The ideal candidate is a strategic hospitality leader with deep food and beverage operations expertise, strong vendor management skills, and a passion for creating high-quality, service-oriented workplace experiences. This individual will partner closely with Guest Experience, Facilities, Business Operations, Finance, Procurement, Sustainability, and key business stakeholders to deliver food services that meet the needs of employees, productions, executives, visitors, and events while supporting broader Rock Center Operations priorities.
Key Responsibilities
Lead day-to-day oversight and long-term strategy for food services across the campus, including cafés, catering, pantry services, executive dining, employee dining, special events, and related hospitality offerings.
Establish and maintain high standards for food quality, service consistency, cleanliness, safety, accessibility, and employee experience across all food service touchpoints.
Manage and strengthen relationships with food service vendors, catering partners, pantry providers, and other third-party suppliers; hold partners accountable to service levels, contractual obligations, budget expectations, and continuous improvement goals.
Develop and execute a food services roadmap that improves quality, expands offerings, enhances the employee and guest experience, and supports evolving workplace expectations.
Partner with Hospitality, Guest Experience, Facilities, Events, Production, Retail, Finance, Procurement, Legal, EHS, Security, and Sustainability teams to ensure seamless planning and execution of daily operations, activations, and special events.
Oversee food service budgets, forecasts, invoices, P&L performance, vendor spend, and operating metrics; identify opportunities to improve efficiency, cost management, utilization, and revenue performance.
Use data, employee feedback, utilization trends, and stakeholder insights to evaluate program performance and recommend service enhancements.
Support large-scale events, executive meetings, production needs, and high-visibility activations requiring food and beverage services, ensuring polished execution and alignment with business expectations.
Drive operational standards related to food safety, sanitation, regulatory compliance, allergen awareness, sustainability, waste reduction, and responsible sourcing.
Develop clear operating procedures, escalation practices, reporting rhythms, and communication plans for food service operations.
Lead, coach, and develop internal team members and vendor teams, fostering a culture of accountability, hospitality, collaboration, inclusion, and service excellence.
Monitor industry trends and workplace hospitality best practices to introduce innovative, practical, and employee-centered food service solutions.
Basic Qualifications
Minimum 8 years of experience in food service, hospitality operations, workplace services, corporate dining, catering, hotel operations, restaurant operations, or a related field.
Minimum 3 years of experience leading teams, vendors, or complex cross-functional operations.
Demonstrated experience managing vendor relationships, service-level expectations, budgets, operating metrics, and business reviews.
Strong knowledge of food and beverage operations, catering logistics, workplace hospitality, food safety standards, and customer service best practices.
Experience working with executives, senior leaders, cross-functional business partners, and high-touch client groups.
Proficiency with Microsoft Office, including Excel and PowerPoint, and comfort using data to inform operational decisions.
Desired Characteristics
Strategic, service-oriented leader with a strong hospitality mindset and passion for creating excellent employee and guest experiences.
Strong financial acumen, including experience with forecasting, budgeting, P&L management, contract oversight, and cost optimization.
Proven ability to influence vendors and internal partners while balancing quality, cost, speed, and stakeholder expectations.
Excellent communication, presentation, and relationship-building skills, with the ability to engage employees and executives with professionalism and polish.
Highly organized and detail-oriented, with the ability to manage multiple priorities, time-sensitive requests, and high-visibility events in a fast-paced environment.
Collaborative problem solver who can anticipate needs, resolve issues quickly, and maintain composure under pressure.
Knowledge of sustainability practices in food service, including waste reduction, responsible sourcing, reusable service ware, and operational efficiency.
Prior experience in media, entertainment, corporate campus environments, high-volume hospitality operations, or premium guest service settings is a plus.
Eligibility Requirements
Must be willing to work in New York, NY.
Must be willing to work onsite and outside standard business hours as needed, including early mornings, evenings, weekends, holidays, and with short notice based on business and event needs.
Must have unrestricted work authorization to work in the United States.
Interested candidates must submit a resume/CV through nbcunicareers.com to be considered.
Additional Information
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary: $120,000 - $155,000 (bonus & LTI eligible)

Skills
Excel, Sourcing, Procurement, Vendor Management, Regulatory Compliance

Employment type
Full-time

Work arrangement
No