Client Service Account Manager

Service excellence builds trust and trust builds long-term client partnerships. Join a team where your relationship skills and problem-solving mindset drive measurable impact for clients. You’ll help shape a consistent, well-controlled client experience while supporting growth and innovation.
As a Senior Client Service Account Manager in Payments Client Service, you will take direct responsibility for servicing a larger, more complex portfolio of corporate and financial institution clients. You will deepen relationships through proactive engagement, lead solutions across partners, and drive service excellence across payments and cash management solutions.
Job responsibilities
Serve as a strategic advisor by providing consultative support on operational and service-related decisions
Lead resolution and escalation of service issues by coordinating internal partners and driving timely outcomes
Identify product and service gaps through analysis of client needs and usage patterns
Recommend and support implementation of service delivery improvements and product enhancements
Communicate complex issues and solutions clearly to clients and internal stakeholders
Promote adherence to risk policies and control standards, escalating concerns appropriately
Maintain awareness of relevant legal, regulatory, and cybersecurity developments and support client readiness
Lead smaller initiatives and workstreams using project management disciplines, including planning, risk identification, stakeholder engagement, and execution
Partner with clients through change management events by driving readiness, facilitating communication, and removing obstacles
Lead structured client relationship reviews to identify opportunities to strengthen partnerships and improve the client experience
Required qualifications, capabilities and skills
Minimum 3 years of relevant industry or functional experience in client service, operations, or a related role
Advanced understanding of payments and cash management solutions and associated client needs
Strong written and verbal communication skills, including the ability to explain complex topics clearly
Strong organizational skills with the ability to manage multiple priorities and deliver results
Proven ability to build and maintain effective partnerships with clients and internal teams
Demonstrated sound judgment, risk awareness, and comfort with escalation when needed
Proficiency with virtual connectivity and collaboration tools to support client engagement
Experience leading smaller initiatives or workstreams, including planning and stakeholder coordination
Preferred qualifications, capabilities and skills
Experience supporting a larger and/or more complex client portfolio
Experience contributing to service improvement initiatives, process enhancements, or client experience programs
Familiarity with change management activities impacting clients (communications, readiness, issue management)
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
Comfort using digital solutions and knowledge resources to improve productivity and client outcomes

Skills
Project Management