Premium Travel Consultant

Skills and experience
To create and deliver travel & lifestyle services to our cardmember’s, you will have:
Global Distribution System (GDS) work knowledge; Sabre is helpful
Travel agency experience within a fast-paced environment; Preferably in a contact centre
Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events
Strong sales and interpersonal skills
Excellent verbal and written communication skills
A will to win and have worked in a Performance based environment where regular coaching and feedback is provided to achieve results
Strong collaboration with others to achieve shared goals; Excellent interpersonal skills
Experience where you have demonstrated integrity, accountability, agility, and adaptability in your actions
Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction, they:
Understand the cardholder’s travel requirements including, accommodation, and special interests
Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
Fulfil any special access or by invitation only events
Meet key performance targets such as efficiency and customer satisfaction
Delivers exceptional Customer service

Work arrangement
Hybrid