Senior Product Manager

The AutoVitals suite of SaaS products are designed to solve many of the current hurdles faced by auto repair shops. Our mission is to help auto repair shops drive profitable growth by attracting new customers, providing superior communication and customer service, increased shop efficiency, higher average repair orders, and more.
As an essential member of the AutoVitals Product Team team, the Senior Product Manager is responsible for leading the strategy, roadmap and performance of key AutoVitals product areas. This role translates customer needs, market opportunities and company priorities into product strategies that deliver meaningful customer and business value. Working closely with Engineering, Customer Experience, Sales, Marketing and other teams, the Senior Product Manager guides products from opportunity through delivery and ongoing improvement.
Autovitals offers competitive salaries, great benefits, and a high-energy environment with room for personal growth. This position will report directly to the Senior Director, Product Management and will work remotely. We're looking for someone to join our team immediately.
Responsibilities
Own the strategy, roadmap and performance of assigned AutoVitals products or product areas, aligning product priorities with customer needs and company objectives
Identify and prioritize customer problems, market opportunities and product improvements that create meaningful customer and business value
Translate product strategy into clear priorities and requirements that enable Engineering and other teams to successfully develop and deliver solutions.
Collaborate with Engineering and help track progress to ensure all parties are aligned on timelines and milestones
Leverage support trends and product usage data to identify opportunities for improvement and reduce usability issues
Support sprint planning, QA testing, and coordination with cross-functional teams to ensure smooth, on-time releases
Maintain in-depth knowledge of AutoVitals' product functionality, serving as a resource for internal teams
Exercise sound judgment and communicate effectively in both internal and client-facing interactions
Help develop and maintain product documentation and training materials for internal use
Contribute to broader Product team initiatives related to customer satisfaction, competitive positioning, and company growth—under guidance from senior team members
Other similar responsibilities, as dictated by the needs of the Company and our clients
Requirements
6+ years of Product Management experience, preferably within B2B SaaS or a related software environment
Sound knowledge of the principles of Product Management, Pragmatic Marketing and Product Development
Strong technical acumen and AI-native mindset with hands-on experience across prototyping, requirements, user stories, and technical handoff
Deep experience in SaaS Software, Vertical Software, Payments Processing, Web/Mobile Solutions, Database Infrastructure, Reporting & Analytics
Experience in payments processing, PayFac, or PayFac as a Service
Familiarity with agile frameworks and tools such as Jira, Confluence, and Postman
Excellent written and verbal communication skills
Bonus: Experience in the automotive industry
Must be eligible to work in the United States
Benefits
Medical/Dental/Vision
Flexible Spending Account
Lifestyle Spending Account
401K Match
Flexible PTO

Skills
Postman, Product Management, Agile, Jira, Confluence, Prototyping, Documentation

Experience
6+ yrs

Work arrangement
Yes