Imaging Health Access Partner (HAP)

Job Posting Title:
Imaging Health Access Partner (HAP)
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Hiring Department:
Dell Medical School
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
40
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FLSA Status:
Non-Exempt from FLSA
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue
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Location:
AUSTIN, TX
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Job Details:
PURPOSE
Provide exceptional customer service by greeting, directing, instructing, and assisting patients to assure efficient patient flow while maintaining HIPAA rules and regulations for the Imaging suite at UT Health Austin.
RESPONSIBILITIES
Performs all imaging administrative duties, including checking in patients, ensuring completion of all necessary forms for registration and assisting patients when needed
Utilize EMR and RIS systems to ensure proper patient documentation and billing is complete
Notifies technologist patient is ready for exams and provides information to technologist on where patient goes after exam is completed
Schedules patients for Imaging exams performed in both HTB and HDB advanced Imaging
Ensures prior authorizations are complete as necessary for patients' imaging services prior to scheduling exams.
Communicates all pertinent information including delays in schedule or need for additional information to ordering providers and staff documenting all information in the electronic medical record.
Assures that the Imaging suite is running smoothly and that patient flow is at the optimum.
Obtains medical record requests and makes phone calls to request medical records from outside providers
Download patient images from CDs into PACs
Download requested images onto CDs and work with HIM to mail discs to requestor.
Adheres to federal and local confidentiality laws, including HIPAA, ensuring patient privacy.
Ensures an adequate stock of front office supplies and proper functioning of equipment.
Answers telephone utilizing quality customer service skills.
Calls patients and phirans offices in order to schedule patients for their imaging exams
Ensures all needed information including prior authorization, patient history and correct orders are assembled for patients of non-UTHA physicians
Contacts clinics and physicians’ offices when necessary to correct imaging orders
Performs cost estimates for patients having imaging exams upon request
Ensures patient waiting area and restrooms are clean and reflect a positive image.
Participates in education programs and attends meetings as required. Participates in the orientation and/or training of newly hired personnel. Keeps track of incoming faxes and scans documents into EMR accordingly.
Ensures demographic information is complete and accurate.
REQUIRED QUALIFICATIONS
High School Diploma/GED
At least 2 year(s) of experience in similar role.
Basic computer skills and familiarity with scheduling software.
Relevant education and experience may be substituted as appropriate
PREFERRED QUALIFICATIONS
Associate's Degree with at least 4 year(s) of experience in healthcare setting.
Advanced proficiency in scheduling software and customer service.
Certification in Healthcare Access Management (CHAM)
Previous experience in Imaging as a dedicated Imaging scheduler or clerk.
Previous experience with an EMR and RIS; EPIC highly desired.
Prior experience as a scheduler/clerk in a Medical Imaging setting.
Bilingual in English and Spanish.
SALARY RANGE
$43,500 + depending on qualifications
REQURIED MATERIALS
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above
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Employment Eligibility:
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
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Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
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Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at

Skills
HTML/CSS, Documentation