Billing Services Analyst

It’s a great time to join the City of Boulder!
Application Deadline:
November 23, 2026
Compensation Details:
Full Pay Range
62,816.00 - 91,166.40
Generally, the hiring range is from the minimum up to 80% of the range.This is a full-time salaried position.
Scheduled Weekly Hours:
40
Benefit Eligibility Group:
Non Union (30+ Hours)
Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.
Job Description Summary:
OVERVIEW OF ROLE (Transportation and Mobility)
Under general direction, performs advanced-level customer service, analytical, and technical support for the Transportation Maintenance Fee (TMF) billing program. This role is responsible for the billing, collection, monitoring and reporting of annual revenue and serves as the first point of contact for escalated customer issues. Acting as a technical expert, the role applies TMF billing structures while supporting the team in resolving complex billing and payment issues. Additionally, this role maintains positive working relationships with major billing accounts, trains new staff, updates training materials, and backs up Billing Services Specialists and Billing Services Analyst for Utilities – all while contributing to a culture of efficient, effective service delivery based on trust and teamwork.
Job Description:
TRANSPORTATION AND MOBLITY
ESSENTIAL DUTIES AND RESPONSIBILITIES
Analyzes and advises on complex billing and payment matters and anomalies, including TMF calculations, revenue reporting, payment processing, collections, and customer service under direction from supervisor and in coordination with the Budget Analysts in the Utilities and Transportation and Mobility departments.
Champions and models customer service philosophy and trains others in customer service expectations and practices in collaboration with the supervisor.
Calculates bills and maintains relationships with major billing accounts to enhance communications, develop efficient, streamlined processes for customers with multiple accounts.
Audits new account billing to ensure calculations are accurate.
Coordinates with the supervisor the Transportation and Mobility Budget Analysts on account disputes, adjustments, and settlements with customers.
Serves as the initial customer escalation point for complex concerns, calculations, and account inquiries, and ensures that documentation of customer interaction complies with retention requirements.
Coordinates with the Planning and Development Services department and other sources to obtain necessary data and information to set up new accounts. Researches property development documents that inform TMF billing accounts. Applies TMF rules to new accounts and complex fee adjustments.
Tests systems integrations and business processes when software upgrades occur.
Coordinates with the Transportation and Mobility department to obtain necessary data and information to set up new accounts. Researches property development documents or business license/sales tax information to inform transportation maintenance fee billing.
Identifies and implements opportunities to streamline information transfer processes between the Planning and Development Services department and Utility Billing group.
Performs quality control on all high-risk processes, including revenue, cash deposits and accounts receivable records.
Provides billing and collections training to new staff and updates training materials.
Coordinates with budget analysts and other financial staff on analysis, compiling data, and generating reports for special projects and other related support functions as needed, including gathering data that is used during the annual audit process.
Applies relevant rules and regulations in Boulder Revised Code, 1981, including the TMF rules and requirements.
Backs up Billing Services Coordinators, Specialists and Analysts for both Utilities and Transportation and Mobility as needed.
Provides general support to the backflow program and related compliance activities, including customer support requests.
Participates as part of a team in evaluating and understanding how the TMF nexus study are implemented and provides suggestions for how to improve related processes and procedures.
Understands all policies including data security and safety and reports any damage or infractions.
Performs related duties as required to meet the needs of the city.
MINIMUM QUALIFICATIONS
Ability to be dependable, reliable, meet deadlines, and adapt to changing priorities and evolving approaches.
Ability to perform work in an accurate, efficient manner, with attention to detail and following standard procedures.
Ability to take proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Use all required safety equipment and follow all safety regulations, policies and procedures. Report all accidents and damage to city property.
Ability to teach and train others.
Ability to use financial software, asset management software, MS Word, Excel, and database software.
Ability to work effectively on a team and individually.
Knowledge of accounting procedures, processes and industry standards, and the ability to apply financial acumen.
Knowledge of and experience with billing systems, online customer portals, financial systems, personal computing and technical security.
Skill in analyzing complex calculations with strong arithmetic skills.
Skill in compassionate empathy, patient boundary-setting, and socially perceptive interactions.
Skill in distilling detailed technical information and providing written and verbal responses. Ability to adapt style and level of detail to fit the needs of a variety of audiences.
Skill in facilitating cross-functional collaboration and open communication among internal and external partners. Adept at active listening, de-escalating conflict, and steering conversations toward productive outcomes to advance team goals.
Skill in managing conflict and differences of opinion.
Skill in organization. Ability to map processes, track progress, and manage multiple priorities effectively. Ability to perform functions dependably and reliably.
Skill in performing data analyses and generating reports using a variety of computational tools, including spreadsheets and city software. Skill in reporting and analyzing high visibility or large volume accounts.
Skill in providing exceptional customer service and managing customer relations, including the ability to model professional maturity and tact while staying task focused.
Skill in setting up operationally efficient processes that strive for continuous improvement.
Must successfully pass a background check before first day of work and maintain acceptable screening.
PREFERRED QUALIFICATIONS
Ability to demonstrate experience maintaining and managing evolving customer data sets to ensure data accuracy, integrity, and consistency in support of billing operations.
Ability to demonstrate public works experience or municipal government.
Ability to read, write and speak Spanish, as a second language, in a professional capacity for communication objectives.
Knowledge of Geographic Information Systems (GIS) software, asset management, and records research.
Skill and proficiency in Microsoft Excel and experience working with databases and analyzing large, complex data sets. Ability to compare, reconcile, and validate high volumes of data to identify discrepancies, trends, and inconsistencies.
Four (4) or more years’ professional experience in accounting, data processing, billing or collections.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
Bachelor’s degree in Accounting, Business Administration, or related field; or equivalent of eight (8) years related experience may substitute for the education requirement only.
Three (3) years’ professional experience in accounting, data processing, billing or collections.
SUPERVISION
Supervision Received: Billing Services Supervisor
Supervision Exercised: None
WORKING CONDITIONS AND REQUIREMENTS
Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that per

Skills
Excel, Customer Support, Accounting, Quality Control, Documentation