Lead, Career Center - Dallas

The Career Center Lead (CCL) supports daily operations and provides workforce services to the customers. The CCL is a critical role in operations and provides technical assistance and support to workforce staff.
Performs essential workforce services and functions to assist individuals participating in workforce programs. To include collecting, analyzing, researching and determining program requirements and customer eligibility.
Observes, receives and obtains relevant customer information for data entry and prepares customer files.
Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers.
Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES
Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
Excellent verbal and written communication skills.
Ability to understand and interpret federal and state program eligibility guidelines and requirement, and to consistently apply policies and procedures.
Ability to develop and maintain effective working relationships with management, coworkers,
Board staff, and the public.
Ability to develop strategies and solutions.
EDUCATION AND EXPERIENCE
High School Diploma or GED required.
Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred.
Additional relevant experience may be considered in lieu of required education.
Valid driver’s license and proof of insurance with good driving record.
Ability to relocate within the service delivery area.
Bilingual in English and Spanish strongly preferred.

Skills
Project Management, Data Entry

Employment type
Full-time

Work arrangement
No