Senior Staff DevOps Engineer - Flow

Flow by ServiceNow is a standalone conversational AI service desk, with its own product and its own codebase. Employees ask for help wherever they already work — Slack, Microsoft Teams, email, or the browser. Flow answers from connected knowledge, handles the request, and runs automations the team publishes. AI is how the product works, and a person stays in control when the action is sensitive.
Flow is a new company inside ServiceNow, reimagining every function from first principles. We hire builders with agency and curiosity who use AI as the default way to design, review, and operate. They challenge inherited ways of working and treat their work as craft.
Flow runs on infrastructure this team owns end to end. You’ll own the AWS platform, the delivery pipeline that puts code on it, the durable-execution plane that runs customer automations in isolation, and the operational surface of an AI runtime — including what it costs and whether it is getting better.
What you get to do in this role
Own the AWS platform Flow runs on — containerized services, managed PostgreSQL, and an isolated execution plane for customer workloads — all defined as infrastructure as code.
Own delivery end to end: the CI verification pipeline, release promotion, and gated rollouts with migrations, smoke verification and automatic rollback.
Operate the production database: schema migrations, capacity planning, replication, backups and recovery.
Write and test infrastructure, delivery and operational code in TypeScript, held to the same review and testing bar as product code.
Own the security gates in the delivery pipeline and the least-privilege access that deploys run under.
Operate the AI runtime: model routing and failover, credential management, cost attribution, and the eval pipelines that gate changes.
Carry on-call with the rest of the team, and shape the SLOs and error budgets that come with scale.
Contribute to the design and implementation of new products and features while also enhancing the existing product suite.
Be a mentor for colleagues and help promote knowledge-sharing.
We don’t expect anyone to match every line below. If most of it describes you, we’d like to hear from you.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Current, hands-on fluency with AI-assisted and agentic development. We expect you to work this way.
Experience leveraging AI/ML in engineering and quality processes (e.g., automated testing, AI-driven insights, intelligent monitoring).
12+ years of experience in DevOps, platform or infrastructure engineering, with a track record of delivering high-quality products.
Deep AWS experience, operating production platforms at scale.
Strong proficiency in TypeScript.
Infrastructure as code in a general-purpose language — AWS CDK, Pulumi or similar.
Experience running containerized services in production.
Experience with software development lifecycle (SDLC) and automation — implementing automation, testing strategies, and CI/CD practices across delivery stages using GitHub for version control and GitHub Actions for automated build, test, and deployment workflows.
Experience with PostgreSQL database management.
Experience with AI/ML microservice integration.
Experience operating inside an enterprise cloud-governance regime — service control policies, mandated naming and tagging, restricted IAM, region allowlists — and delivering within them.
Why join us
Flow is early enough that the platform’s patterns are still being set, and one engineer’s decisions carry. You’ll mature the delivery, reliability and cost practices a fast-growing AI product needs, inside a real enterprise governance regime — with ServiceNow’s customers, scrutiny and scale behind you.
For positions in this location, we offer a base pay of $148,900 - $260,600 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Skills
TypeScript, Microservices, Git, AWS, CI/CD, PostgreSQL, Automation Testing

Employment type
Full-time

Work arrangement
Yes