Customer Care Specialist/ Receptionist

Administrative Assistant – Customer Care Specialist
Location: 3172 Old Town Hall Rd, Eau Claire, WI
Are you a people person who loves making others feel welcome, enjoys staying organized, and takes pride in creating a positive experience? We're looking for an enthusiastic, friendly, and detail-oriented individual to join our Cambridge Senior Living team!
This is more than a front desk position! As our Administrative Assistant – Customer Care Specialist, you'll be the welcoming face of our community, helping create an inviting environment for residents, families, visitors, and employees while providing essential administrative support.
What You'll Do
Greet residents, families, and visitors with warmth, compassion, and exceptional customer service.
Maintain a clean, organized, and welcoming lobby and community environment.
Answer and direct incoming calls, emails, and general inquiries professionally.
Assist residents and families with questions, concerns, appointments, and community information.
Provide administrative support, including mail distribution, scanning, copying, filing, and document preparation.
Maintain office supplies, community materials, forms, and welcome packets.
Assist with employee onboarding activities and other HR-related administrative tasks.
Support community operations, inspections, and survey readiness.
Assist with resident care needs and provide support to residents experiencing confusion, behavioral challenges, or other needs.
Work collaboratively with leadership and team members to create an exceptional resident experience.
What We're Looking For
Friendly, welcoming personality with a genuine passion for helping others.
Excellent customer service, communication, and interpersonal skills.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Proficiency with multi-line phone systems, fax machines, copying/scanning, Microsoft Word, Outlook, and general office technology.
Associate degree or higher from an accredited college in a healthcare-related field preferred.
2+ years of healthcare experience with direct resident contact preferred.
Previous healthcare office or administrative experience preferred, but not required.
Ability and willingness to occasionally assist with resident care needs and respond appropriately to resident behaviors.
CBRF Registry, CPR/AED certification, and Alzheimer's/dementia care experience preferred, but not required.
What We Offer
Competitive pay based on experience.
Health insurance and retirement savings.
Paid time off and holiday pay.
Profit sharing.
Professional development and growth opportunities.
Hands-on training and mentorship.
A supportive and collaborative leadership team.
Monday – Friday, 8:00am – 5pm schedule with minimal to no weekends!
Why Cambridge Senior Living?
At Cambridge Senior Living, our mission is simple: When Only the Best Will Do.
We're committed to returning the care back into healthcare by providing compassionate, high-quality services in a warm, welcoming environment where residents and employees can thrive.
We're proud to be recognized as Best of Chippewa Valley in Assisted and Independent Living and to have achieved Violation-Free state survey results across all our communities!!
Come be part of a team where the little things make a BIG difference!

Skills
Onboarding

Employment type
Full-Time

Work arrangement
No