Project Manager (Italian)

Hiring for Raptor CX — via Flexiple, the recruiting partner on this role.
About Company
Raptor CX is a consulting and services firm helping enterprises modernise customer engagement through contact-centre strategy, solution architecture, implementation and continuous optimisation. Its work spans enterprise SaaS, CCaaS and AI-enabled customer-experience transformation for global clients.
Job Roles & Responsibilities
Plan and lead SaaS customer-delivery projects from scope and milestones through execution, risk management, stakeholder updates and closure.
Coordinate client, product, technical and implementation teams while owning dependencies, decisions and next actions.
Communicate fluently in Italian or German in spoken and written project settings, including status reporting and issue resolution.
Manage delivery quality, timelines and escalations across distributed remote teams and global stakeholders.
Ideal Candidate Profile
At least three years of project-management experience delivering SaaS projects.
Full spoken and written fluency in either Italian or German for professional client communication.
Based in India and comfortable managing remote, distributed delivery teams.
Salesforce, Genesys, NICE, Avaya, Five9 or other CCaaS experience is preferred; general SaaS project delivery remains eligible.
Evidence of owning plans, stakeholder governance, delivery risks and measurable outcomes.
Hiring Process
Internal HM Review covers eligibility, language evidence, relevant delivery depth and India-based remote-work fit.
The Flexiple Interview focuses on client communication, structured problem-solving, personal ownership and concrete delivery outcomes.
Profile shortlisting by client.
What We Offer
A remote India-based opportunity working on international SaaS and customer-experience programmes.
Exposure to enterprise clients, cross-functional implementation teams and AI-enabled CX transformation.
Scope to deepen CCaaS expertise while owning visible client and delivery outcomes.
Originally posted on: 17 Sept 2026

Skills
Salesforce, Risk Management

Experience
3+ yrs

Work arrangement
Yes