Assistant Store Manager

Cosmo
Prof Assistant Manager
Essential
Function
Store Managers are responsible for hiring, developing and leading all store
associates while ensuring optimal customer experiences, effectively overseeing
all store operations, and maintaining brand standards. Develop the strategies
and plans to achieve key performance indicators and financial targets through
business analysis, action planning, effective communication and consistent
accountability. Assistant Managers, as part of their development, support the
Store Manager in all areas outlined below and are responsible for all Primary
Duties when the Store Manager is not present.
Primary
Duties
30% Brand: Provides
supervision and supports the direction planning of associates daily goals
and activities to deliver an exceptional client experience which maximizes
sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed
on both the in-store selling model and Omni-channel. Ensures all brand
standards are met such as merchandising, POGs, marketing, back rooms,
dress code, etc. Acts as main point of contact to resolve customer issues
and concerns. Analyzes store trends and can anticipate customer demands.
30% People: Engages,
trains and develops their teams to achieve positive results. Leverages
internal hiring platforms and actively recruits to build strong network of
external candidates to fill positions when required. Can identify
strengths as well as opportunities for each associate and can effectively
address by coaching or counseling. Holds team accountable to Company
policies and expectations. Maintains positive associate relations by
resolving associate concerns and keeping associates informed of relevant
Company information. Builds strong working relationships with Store
Manager peers. Maintains consistent and timely communication with AM/DM.
Fosters an environment of diversity, inclusion and belonging.
30%
Operations: Ensures execution of all company processes through
training, management, analysis and continuous improvement. Ensures all
processes to support digital strategies are utilized such as Omni-channel
fulfillment (SFS/SDD/BOPIS).
Store Managers
effectively manages inventory through ordering and shipment processing.
Manages payroll hours to the needs of the business and schedules
appropriately. Ensures all store opening and closing procedures are
performed correctly. Timely and accurate follow through with Company
directives, assignments projects.
10%
Safety/Loss Prevention: Ensures the store environment is
safe at all times for associates and customers; all policies and
procedures are followed and enforced. Responsible for protecting company
assets by ensuring all inventory and cash control procedures are being
followed in store as they relate to shrink, damages, banking, etc.
Analyzes and utilizes all available reporting, tools and technology.
Ensures stores are compliant with all HAZMAT training and execution.
Knowledge,
Skills/Abilities and Requirements
High School
Diploma or equivalent
Must 18 years
of age or older
Minimum 3+
years retail sales/customer service experience preferred
At least 1+
year(s) prior management experience preferred
Ability to
lead or support a team of associates to meet business objectives
Can
effectively communicate with team and management
Must have
scheduling availability to meet the needs of the business
Cosmetology
license desirable, but not required
Competencies
Passionate
Learner
Desire to grow
and learn
Flexible Agile
Adapter
Adjusts to
multiple demands and effectively responds to new circumstances and
ambiguous situations
Talent Builder
Builds
competent, diverse teams by hiring, developing, motivating and coaching
talent and prepares for future success
Effective
Communicator
Expresses
information in a candid, straight forward way, creating an engaging and
inviting, open environment

Skills
HTML/CSS, Agile, Business Analysis, Payroll