Director of Food & Beverage

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.
The role of the Director of Food and Beverage
The Director of Food & Beverage is a key member of a diverse and dynamic leadership team dedicated to delivering exceptional, award-winning experiences for our guests. This role provides strategic leadership and oversight for all Food & Beverage operations, including restaurant, bar, and culinary teams, ensuring the highest standards of service, quality, and guest satisfaction. With a strong focus on Elite and High Return Guests, the Director will drive innovative dining experiences, cultivate a culture of excellence, and elevate the overall Food & Beverage journey across the resort.
Responsabilities:
Strategic Leadership & Business Performance
Provide overall leadership for all Food & Beverage operations, including restaurants, bars, culinary, events, in-room dining, and pool & beach services.
Develop and execute the division's strategic direction, ensuring alignment with resort goals, brand standards, and long-term growth objectives.
Drive financial performance through effective budgeting, labor management, purchasing strategies, inventory controls, and revenue optimization initiatives.
Identify and implement innovative revenue-generating opportunities while maintaining exceptional guest and employee experiences.
Lead capital planning and investment projects that enhance operational efficiency, product quality, and guest satisfaction.
Guest Experience & Luxury Service Excellence
Champion an exceptional and personalized guest experience, with a strong emphasis on Elite, VIP, high-return guests, and residents.
Maintain a visible presence throughout the operation to build meaningful relationships with guests, team members, and stakeholders.
Collaborate with the Resort Manager and Planning Committee to develop compelling dining concepts, menus, wine programs, and guest amenities.
Continuously elevate the resort's Food & Beverage offering through creativity, innovation, and exceptional attention to detail.
Foster guest loyalty by creating memorable experiences that drive repeat visitation and long-term engagement.
People Leadership & Talent Development
Recruit, develop, coach, and retain high-performing leaders and team members across the Food & Beverage division.
Serve as an inspirational and emotionally intelligent leader who exemplifies Four Seasons culture and leadership behaviors.
Build a culture of inclusion, engagement, accountability, and continuous learning.
Mentor managers and department heads, developing future leaders and strengthening succession pipelines.
Support employee wellbeing, work-life balance, and engagement, particularly within a remote resort environment.
Operational Excellence & Innovation
Ensure seamless execution and consistency across all Food & Beverage outlets and experiences.
Lead long-range operational planning to drive efficiency, quality, and service excellence.
Foster strong cross-functional collaboration and communication between departments.
Utilize guest feedback, market trends, and performance data to continuously improve products, services, and operational processes.
Adapt quickly to changing business demands while maintaining focus on service standards and operational priorities.
Financial Acumen & Profit Optimization
Analyze financial statements and operational metrics to make informed business decisions.
Balance labor and operating expenses with guest satisfaction and employee engagement objectives.
Develop creative solutions to improve profitability while preserving the integrity of the luxury guest experience.
Build financial credibility and trust with ownership, resort leadership, and department teams.
Brand Standards, Safety & Risk Management
Ensure full compliance with Four Seasons brand standards, policies, and Food & Beverage requirements.
Lead crisis response efforts and emergency situations in accordance with established safety and business continuity protocols.
Promote a culture of professionalism, accountability, and operational excellence.
Maintain strong owner-operator relationships while supporting the long-term vision and success of the resort.
Knowledge and Skills
College degree preferably specializing in hotel/restaurant management or business administration
Solid experience in a diversity of F&B leadership positions.
Solid experience as a Senior Department Head and Division Head in a Luxury Hotel or Resort
Strong background in F&B Management.
Ability to speak, read, and write fluently in both English and Spanish.
Strong computer proficiency, including advanced knowledge of Microsoft Office applications and hotel operating systems.
Experience with hospitality and business systems such as BirchStreet, Workday, and Focus is highly desirable.
Comprehensive understanding of luxury hotel quality standards, Forbes service standards, and guest experience expectations.
Strong financial acumen with demonstrated experience in cost analysis, budgeting, forecasting, and expense management.
Highest level of integrity, professionalism, and transparency in all business practices.
Exceptional interpersonal, communication, and relationship-building skills, with the ability to collaborate effectively across departments.
Strong problem-solving, decision-making, and conflict-resolution capabilities.
Ability to work in a safe, organized, and efficient manner while maintaining attention to detail.
Passion for delivering exceptional guest experiences, with advanced guest relations and service recovery skills.
Proven leadership experience in multicultural and diverse work environments.
Ability to inspire, develop, and mentor high-performing teams while fostering a culture of excellence and accountability.
Resort experience, preferably within luxury or remote destination properties, is highly desirable.
Strong operational mindset with the ability to balance guest satisfaction, team engagement, and financial performance.
Benefits:
Compensation: Highly competitive salary and EXPAT package with annual incentive plan
Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
Uniforms: Complimentary Dry Cleaning for professional attire.
Travel: Complimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each location
Training & Development: Extensive online and in –person Leadership development opportunities.
And many more property and location specific benefits
What to Expect:
Be part of a cohesive team with a singular focus on creating memorable experiences for our guests and employees.
Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of the Four Seasons.
Career growth opportunities worldwide at other Four Seasons hotels & resorts.
Be presented with a competitive pay scheme along with attractive Incentive Plans.
Earn complimentary rooms nights based on your service period with the Four Seasons.
Be provided with meals in Employee Restaurant & Outlets as per the dining policy.
Have the opportunity of staying fit by using our Guest Gym & outdoor sports facilities.
Join a diverse and talented team in Four Seasons Resort and Residences Los Cabos at Costa Palmas
Four Seasons Resort and Residences Los Cabos, at Costa Palmas is par

Skills
Risk Management