Site Services Specialist I

Site Services Specialist I
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
We are hiring a Site Services Specialist I based in Singapore or Malaysia.
As a Site Services Specialist I at ICON, you will support clinical trial sites by managing logistics, resolving site-related issues, and ensure that sites are equipped with the necessary resources to conduct trials effectively.
Working hours
- 8:00 am to 5:00 pm Monday to Friday
- No shifts
- Occasional Saturdays and Public Holidays may be needed,
depending on operational needs.
Location
- Singapore Loyang office 60% and home 40% or
- Malaysia 2A Dataran Bandar Utama, 47800 Damansara, Petaling
Jaya, Selangor, Malaysia
What You Will Do:
You will contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively.
Key responsibilities include:
Providing logistical and operational support to clinical trial sites, ensuring timely and efficient delivery of materials and supplies.
Assisting in resolving site-related issues, troubleshooting operational challenges, and ensuring adherence to study protocols.
Collaborating with cross-functional teams to ensure seamless communication between trial sites and ICON teams.
Tracking site performance metrics and providing reports to support study timelines and goals.
Ensuring compliance with Good Clinical Practice (GCP) and applicable regulatory requirements across all site activities.
Your Profile:
You will bring relevant clinical research experience, along with the following qualifications and skills.
Required qualifications and experience:
Singapore Citizen/Permanent Resident or Malaysia Citizen
Bachelor's degree in a relevant field such as life sciences, healthcare administration, or clinical research.
Experience in site management, clinical operations, or a related field is preferred.
Fluent in English and Chinese (Read, Write and Speak)
Strong problem-solving and organizational skills, with the ability to manage multiple tasks and deadlines.
Knowledge of clinical trial processes, GCP, and regulatory requirements is a plus.
Excellent communication and interpersonal skills, with the ability to work effectively within a cross-functional team.
#LI-DP1
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply

Skills
GCP, Clinical Research, Good Clinical Practice