Manager Operations

About Us | Mō mātou
The Regulatory and Identity Services | Taituarā branch leads critical regulatory systems that impact people across New Zealand every day. We work where innovation, integrity and public trust meet to protect communities by making our digital environments safe and staying ahead of emerging risks.
The Department of Internal Affairs is establishing a new regulator to deliver the framework introduced through the Online Casino Gambling Bill. For the first time, this will create a licensing and regulatory framework for online casino gambling in New Zealand.
The Online Gambling Team is a new team within the Regulatory Services Group. It will regulate online gambling in New Zealand, working at pace, collaborating domestically and internationally, and bring together expertise across a range of disciplines.
The role | Te tūnga
As Manager Operations, you’ll lead a frontline regulatory team responsible for delivering gambling licensing, compliance and casino compliance activity. You’ll provide strong operational leadership, ensuring responsive, risk-based regulatory approaches are applied consistently and the Gambling Directorate delivers on its regulatory responsibilities.
You’ll lead and develop your people, set operational priorities and drive performance while using evidence, data and regulatory insight to inform decisions. Working closely with other leaders and stakeholders, you’ll also support continuous improvement, lead change and strengthen regulatory practice to help minimise gambling-related harm.
The position is available to Wellington-based candidates only, with an appointing range of $116,055 to $144,424.
What you bring | Nōu te rourou
Has proven operational leadership experience within a regulatory environment, preferably gambling regulation
Has experience leading, developing and motivating high-performing frontline teams
Brings strong knowledge of New Zealand gambling legislation, regulation and regulatory practice
Can think strategically while delivering high-quality operational outcomes
Has experience driving change, continuous improvement and innovative business practices
Uses data, evidence and insight to set priorities, allocate resources and make sound decisions
Builds strong relationships and can influence confidently across diverse stakeholder groups
Has excellent communication, planning, problem-solving and decision-making skills
For you | Mōu
Here in Regulatory Services, staff have access to a range of professional development opportunities, excellent technology support, and the opportunity to work with subject matter that is interesting, challenging, and has a real-world impact.
We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.
Applications close: 5pm 29 November. To review the full job description, please click here.
If you have any questions, please email Clare O’Connor - clare.o'connor@dia.govt.nz