Vice President of Customer Relations

Company Description Riverside Dental Group is a recognized leader in the dental community, known for delivering high-quality care in welcoming, patient-centered environments. The group’s professionals focus on comfort and convenience, ensuring that every visit is as stress-free as possible. Modern facilities and attentive teams support comprehensive dental services for a wide range of patients. Riverside Dental Group values strong relationships, professional excellence, and a culture of respect and collaboration. Team members are encouraged to contribute ideas that enhance patient experiences and operational efficiency.
Role Description The Vice President of Customer Relations is a full-time remote role responsible for shaping and leading the overall customer experience strategy across Riverside Dental Group. This role oversees customer service standards, establishes best practices for patient communication, and ensures consistent satisfaction across all locations. Day-to-day responsibilities include analyzing customer feedback, developing initiatives to improve patient retention, partnering with clinical and administrative leaders to resolve escalated issues, and aligning customer relations goals with broader business objectives. The Vice President will collaborate closely with sales and marketing teams to support growth, design customer journey improvements, and report on key customer experience metrics to senior leadership. This position also leads and mentors customer-facing teams, promoting a culture of empathy, accountability, and continuous improvement.
Qualifications
Strong Business Relationship Management skills to build and maintain long-term partnerships with patients, internal stakeholders, and external partners.
Proven experience driving Customer Satisfaction and enhancing Customer Experience through structured programs and measurable improvements.
Background in Sales and Customer Service, with the ability to support patient acquisition and retention while maintaining high service standards.
Demonstrated leadership in customer-facing environments, including team management, performance coaching, and cross-functional collaboration.
Excellent communication and interpersonal skills, with the ability to handle complex issues, negotiate solutions, and present to executive leadership.
Experience using data and analytics tools to interpret customer feedback, track metrics, and inform strategic decisions.
Familiarity with healthcare or dental service operations is beneficial, including understanding regulatory considerations and patient expectations.
Bachelor’s degree in Business, Healthcare Administration, Communications, or a related field; advanced degree is a plus.

Experience
10+ yrs

Work arrangement
Yes