Senior FRS Lead Instructor

Senior FRS Lead Instructor
Impact a better future
At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.
We have been operating in the Middle East since 1947 and have a profound understanding of the region.
With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.
Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.
Your Opportunity
The role is to be lead Instructor on the courses within Serco’s IFTC ME Training Centre that requires Senior Instructor. The role holder will be required to deliver all courses offered by IFTC ME, have oversight of the trainers and courses, quality assurance, health and safety management.
Key Accountabilities
Ownership and management of ensuring internationally accredited training is provided across various locations
Managing training and competency levels of all fire rescue staff across various contracts
Ownership and responsibility of Serco obtaining and maintaining a training licence to accredited and international Fire Training standards
Management of the relationship with the international Fire Training Centre (IFTC) on Serco ME’s behalf
Maintaining compliance and governance to all current regulation and authority directives
Support Serco Growth with the development and management of the complete Fire Rescue service training portfolio and platform
Support in the development of commercial training opportunities for SME to on sell to clients which therefore involves significant financial, commercial and bid involvement, direct client engagement and meetings with potential key clients and senior stakeholders
Oversee and manage the Associate Instructors and Instructor in the delivery of FRS training
Deliver FRS training programmes in accordance with QMS procedures and regulatory standards.
Managing and Leading various sites visits for assessment of training capabilities, conducting and managing risk assessments
Lead the delivery of aviation training programmes as required.
Conduct and deliver incident command training to Executive and Senior level client Management
Assess students performance against recognised standards using a range of methods in accordance with QMS procedures.
Develop course content in line with regulatory standards and best practise.
Carry out all allocated tasks in accordance with QMS procedures.
Take responsibility for personal development in order to broaden the type and range of courses that can be delivered.
Provide students/sponsors with follow up reports and action plans in the agreed format
Maintain equipment in accordance with recognised procedures
Apply innovation and creativity to the methods of delivery to enhance the learning experience for students
Represent Serco Middle East IFTC at industry conferences, meetings and marketing events as required by the line manager
Provide feedback to line managers and clients on matters of student performance, staff performance, health and safety
Participate in staff appraisals in order to promote self-development to meet future business needs
Report shortfalls and non-conformities to line manager or clients (as required) promptly and in the recognised format

Employment type
Full Time