Software Engineer II, Fullstack (Contact Channels)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Engineer II, Fullstack (Contact Channels) based in Canada.
The Software Engineer II will join an engineering team focused on building modern customer contact and support experiences.
The role sits within an AI-focused servicing organization, working at the front of the customer support journey.
You will help develop solutions that address customer needs across evolving digital channels and emerging technologies.
Your work may involve adapting to new experiences such as personal AI agents and large language model (LLM)-generated content summaries.
Working alongside engineering, product, design, and analytics colleagues, you will help turn complex problems into reliable software solutions.
You will contribute to scalable web applications and APIs while supporting system performance, availability, and operational reliability.
This is an opportunity to take ownership of meaningful projects, grow your technical skills, and contribute to a collaborative global engineering environment.

Skills
LLM, Customer Support

Experience
2-5 yrs

Employment type
Full-time

Work arrangement
Yes