Customer Program Specialist

Primary Function of Position:
The Customer Program Specialist is responsible for coordinating a critical piece of the Intuitive Technology Training Pathway. This role primarily focuses on developing and enhancing stream-lined processes and building key cross-functional relationships for all customer programs. Coordinators consistently deliver the highest level of service to ensure the best possible customer experience with every interaction.
Roles & Responsibilities:
Collaborate with Customer Training, Marketing and other groups to meet business needs and support program coordination through back-end set up, communications, registration, logistics, payments and follow-up.
Manage approval flows and exceptions.
Provide excellent customer service to both internal and external customers in all interactions through phone calls, emails, and in-person meetings.
Manage event resources in business system to ensure accurate searchable data for sales.
Identfy process improvements to drive operational efficiencies.
Support new sales representatives on the registration request process in SalesForce.com
Mentor new hires and on-board cross-functional teammates.
Develop strong working relationships with various medical professionals including surgeons and hospital administration.
Maintain critical documentation for standard operating procedures for key processes.
Working knowledge of all programs and events that the group coordinates and be able to provide support wherever needed.
Skills, Experience, Education, & Training:
Minimum bachelor’s degree or relevant work experience is required
Minimum 3-year experience in biotech or medical device organization preferred.
Ability to lead others by example through all interactions.
Proven ability to develop and implement new processes to support evolving business needs.
Ability to analyze complex situations and collaborate to find creative solutions.
Demonstrated ability to work creatively amidst competing priorities to deliver programs on-time.
Excellent organizational skills and ability to multi-task.
Self-starter with ability to take ownership of responsibilities with minimal direction.
Demonstrated ability to learn and adapt quickly in a dynamic environment.
Superior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups.
Proven ability to train others on new processes utilizing different mediums, phone, web-conference, or in person.
Experience in MS Office Suite preferred.
Working knowledge of CRM and ERP systems – SFDC and SAP a plus.
Experience with database applications preferred

Skills
Salesforce, CRM, ERP, SAP, Documentation

Employment type
Full-time

Work arrangement
Yes