VP- Line Control

Why join us?
Line Control (LC) is a global function that works closely with a network of markets and city sites Operations, Change, Product and Client Management in ensuring that our risks are being managed within risk appetite, and provides ongoing assurance as to the adequacy and operation of key controls. The function ensures adherence to internal control policies, develops and delivers communications, learning and education initiatives that deepen control culture, raises awareness of risks and promulgates control best practices. If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us!
What you’ll do:
The role holder is responsible for performing a Line Control (LC) leadership role, an integral supporting function of Issuer Services Operations, Client Services & the Issuer Services Product team. The main focus of the role is to develop and ensure consistent adherence to the internal control framework, provide effective global line of site and understanding of risks and issues, partnering with Management in proactively supporting, coordinating, & tracking of risk strategies to resolve issues and provide practical business solutions. The successful candidate will be responsible for management & oversight of this Global function, with 2 Direct Reports across KL and Kolkata and will be responsible for ensuring embedment, adherence and effective operation of the LC mandates across the Issuer Services global franchise. The role is instrumental in leading risk governance committees, cultivating a positive risk culture , being a visible and proactive role model, driving behaviors and shaping outcomes that contribute to exemplary conduct in risk management performance at all levels in Operations.
Responsibilities to include
Strategy: Development and active engagement of Control strategies as a subset of overall Line Control strategy. Ongoing enhancement and oversight of the LC mandate, ensuring global consistency. Lead the regional roll-out of Control Monitoring (CM) best practices for LC ensuring effective implementation and conformance in all key locations. Understanding the risks associated with the Product’s business model and building and implementing a balanced control framework within Issuer Services, including managing operational readiness activities for onboarding of new client opportunities.
Risk Reporting: Partner with MSS LC colleagues and Operations Management in achieving balance in meeting the needs of stakeholders - Regional / Global Product / Global LC - while at the same time ensuring consistent
take-up and operation of the internal control framework, and effective management and reporting of risks and resolutions.
Implementation: Shape, evolve and implement sensible and standardized working practices that ensure global consistency, are able to pass the ‘independent challenge’ test, and deliver quality assured results that protect and enhance the internal control environment for Operations. Oversee and drive control monitoring, reporting and risk mitigation activities. Drive internal quality control processes for LC.
Risk & Issue Management: Partnering and consulting with Service Deliver and supporting teams in proactively and decisively managing risks and threats to Operations. Provide proactive support and advice in understanding risks, determining and agreeing action plans, and ensuring that remediation is completed and timely across the full internal control spectrum eg Incidents, Audit, Root Cause Analysis (RCA) and Non Financial Risk (NFR) reviews etc. Be forward looking in identifying operational risks and vulnerabilities. Identify control and process weaknesses and take action.
Risk Culture: Promote a strong risk and control culture, positive learning environment, contribute to risk awareness training and development, and help to ensure that learnings and best practices are shared in an effective way. Help to ensure that a strong governance culture is embedded within Product line.
Representation: Build and nurture key relationships and networks with stakeholders. Foster a collaborative, transparent, and robust operating environment.
Lead and contribute to the broader LC programme. Execute ad hoc project work, reviews and initiatives as directed by the Head of Issuer Services City Office & LC Leadership team.
Impact on the Business
Drive conformance to LC blueprint ensuring efficient and globally harmonized operational practices relating to monitoring of risks and controls, reporting and governance processes. Establish and execute an internal quality control review strategy for LC regionally.
Promulgate continued adherence to the internal control framework in Operations, ensuring its effective operation, and geared to delivering tangible improvements that strengthen the totality of our internal control environment. Ensure adherence to escalation processes, and drive ownership and accountability for risk and control issues ensuring that decisive actions are taken to resolve and prevent reoccurrence.
Implement effective planning, stakeholder engagement and communications processes that ensure that prioritie