Exchange Traded Funds (ETF) Operations - Analyst

Join JPMorganChase, a global leader in investment management, where innovation, client service, and operational excellence are at the heart of everything we do. On our Exchange-Traded Fund (ETF) team, you will work with experienced professionals, modern technology, and a diverse client base to help support the continued growth of our ETF business.
As an ETF Operations Analyst at JPMorganChase within the Asset Management team, you will manage key operational processes across the ETF lifecycle and help deliver accurate, timely outcomes for clients and partners. You will collaborate closely with internal teams and external stakeholders to resolve issues, improve processes, and support new business initiatives.
Job responsibilities
Manage and monitor the end-to-end ETF lifecycle, including order placement through settlement for burst transactions
Oversee incoming cash receipts and support collateral management for ETF orders
Perform Portfolio Composition File (PCF) analysis, reconciliation, and troubleshooting
Research, track, and resolve client inquiries related to trade processing and settlement in a timely manner
Build and maintain strong relationships with global ETF clients, authorized participants, and external vendors
Partner effectively with internal teams, including Client Services, Custody, Fund Accounting, and the Global ETF team
Identify, implement, and document process improvements to drive operational efficiency and reduce risk
Produce and maintain management reporting, including efficiency metrics and operational insights
Support new business initiatives, including onboarding and enablement of authorized participants
Required qualifications, capabilities, and skills
Strong analytical, problem-solving, and investigative skills
Demonstrated ability to manage multiple tasks accurately, with strong attention to detail
Proven ability to collaborate effectively in globally distributed teams
Strong written and verbal communication skills, including the ability to explain issues and solutions clearly
Experience building and maintaining strong client relationships, including with demanding client organizations
Ability to advance initiatives in a cross-functional, matrixed operations environment
Adaptability and resilience in a fast-paced, consistently changing environment
Willingness to work flexible hours and varied shifts to meet operational needs
Preferred qualifications, capabilities, and skills
Experience supporting ETF primary market operations, including trade processing and settlement workflows
Familiarity with collateral, cash, and operational controls related to ETF orders
Experience conducting operational analysis and implementing process improvements
Comfortable partnering with Product Development and Technology teams to support new products and enhancements

Skills
Accounting, Onboarding