Relationship Manager - Inhouse Sales

Group Company: AU Small Finance Bank Limited
Designation: Relationship Manager - Inhouse Sales
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#
Job Brief:- AU Small Finance Bank Limited is seeking a dynamic and experienced professional to join our Sales department as a Relationship Manager specializing in inhouse sales. This role is pivotal in driving the bank's growth by managing and expanding relationships with existing clients, identifying new business opportunities, and delivering tailored financial solutions. The ideal candidate will possess a deep understanding of financial products, excellent client management skills, and the ability to work collaboratively within a fast-paced banking environment. This position demands a strategic thinker with strong negotiation capabilities and a commitment to achieving sales targets while maintaining the highest standards of customer service and compliance.
Responsibilities:-
Develop and maintain strong relationships with existing clients to understand their financial needs and provide appropriate banking solutions.
Identify and pursue new business opportunities within the bank’s existing customer base to increase product penetration and revenue.
Collaborate with cross-functional teams including credit, operations, and product to ensure seamless service delivery and customer satisfaction.
Achieve and exceed monthly and quarterly sales targets by effectively managing the sales pipeline and closing deals.
Conduct regular client reviews to assess satisfaction levels, address concerns, and identify opportunities for upselling or cross-selling.
Stay updated with the latest financial products, market trends, and regulatory requirements to provide informed advice to clients.
Prepare detailed sales reports and forecasts for senior management to track performance and strategize future initiatives.
Ensure compliance with all internal policies and external regulatory guidelines while managing client relationships and sales activities.
Participate in training programs and workshops to continuously enhance product knowledge and sales techniques.
Resolve client queries and issues promptly to maintain high levels of customer trust and loyalty.
Skill:-
Client Relationship Management
Financial Product Knowledge
Sales Pipeline Management
Negotiation and Closing Skills
Cross-selling and Upselling Techniques
Regulatory Compliance
Market and Competitor Analysis
Customer Needs Assessment
CRM Software Proficiency
Effective Communication
Problem-solving
Report Preparation and Forecasting
Preferred Qualifications:-
Bachelor’s degree in Finance, Business Administration, or a related field; MBA or relevant postgraduate qualification is preferred.
Minimum of 5 years of experience in sales or relationship management within the financial services or banking sector.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
Physical: #*Physical*#
Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
Travel: #*Travel*#
Vehicle: #*Vehicle*#
Work Permit: #*Work Permit*#
Other details
Pay Rate: #*Pay Rate*#
Contract Types: #*Contract Types*#
Time Constraints: #*Time Constraints*#
Compliance Related: #*Compliance Related*#
Union Affiliation: #*Union Affiliation*#

Skills
CRM, Negotiation, Regulatory Compliance

Experience
5+ yrs

Employment type
Full Time

Work arrangement
No