Program & Project Manager - Wholesale KYC Operations

This role sits within the Global Wholesale KYC Operations (WKO) Policy & Program Support team as part of Client Onboarding & Documentation (CO&D). The position supports the Digital Document Services (DDS) function, which is responsible for managing client documentation requirements that enable products and services across the Commercial & Investment Bank.
The role is responsible for interpreting global policies and regulatory requirements, translating them into business requirements, and supporting their implementation across processes, controls, and technology. The position partners with stakeholders across Operations, Compliance, Legal, Risk, Audit, Technology, and Transformation to support policy adherence, operational effectiveness, and client experience.
Job responsibilities
Interpret and assess global policies, regulatory requirements, and industry guidance, translating them into Digital Document Services requirements and implementation activities.
Support the execution of policy and regulatory change initiatives, including impact assessments, implementation planning, attestations, and stakeholder communications
Partner with business, operations, compliance, legal, risk, technology, and transformation teams to support policy implementation and operational consistency.
Conduct gap analyses and thematic reviews to identify process improvement opportunities, control enhancements, and operational efficiencies
Support the maintenance and governance of Digital Document Services requirements, policies, procedures, and related documentation
Analyze data and reporting to identify trends, control gaps, risks, and opportunities for process enhancement
Contribute to governance activities by tracking actions, managing stakeholder engagement, and supporting timely decision-making and issue resolution
Support initiatives aimed at enhancing client experience, operational effectiveness, and regulatory compliance across Digital Document Services and Wholesale KYC Operations
Required qualifications, capabilities, and skills
Extensive experience in KYC, Client Onboarding, Policy, Compliance, Controls, Audit, or related functions within Financial Services
Strong understanding of Wholesale KYC Operations, Client Onboarding processes, and documentation requirements
Knowledge of regulatory requirements and country-specific considerations impacting client onboarding and documentation
Experience assessing and implementing policy and regulatory changes across business processes, controls, and technology solutions
Strong analytical, problem-solving, and organizational skills, with the ability to interpret complex requirements and identify practical solutions
Effective written and verbal communication skills, with the ability to engage stakeholders across multiple functions and levels
Experience managing multiple priorities and delivering work in a fast-paced environment
Strong governance and stakeholder management skills, with experience partnering across Operations, Compliance, Risk, Audit, Technology, Quality Control, and Transformation teams
Understanding of policy implementation and change management practices within large financial institutions
Experience using data and reporting to support decision-making, risk identification, and process improvements.

Skills
Process Improvement, Onboarding, Quality Control, Regulatory Compliance, Documentation