Manager, VELYS Clinical Utilization (West)

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Job Function:
Sales Enablement
Job Sub Function:
Customer Success Management
Job Category:
People Leader
All Job Posting Locations:
Alaska (Any City), California (Any City), Hawaii (Any City), Idaho (Any City), Nevada (Any City), Oregon (Any City), Remote (US), Warsaw, Indiana, United States of America, Washington (Any City)
Job Description:
We are searching for the best talent to join our DePuy Synthes team as a Manager, VELYS Clinical Utilization to support the West Region (WA, ID, OR, CA, NV, HI, AK). This is a field-based role available in the United States. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application.
Purpose:
DePuy Synthes is shaping the future of digital surgery. As the VELYS ecosystem continues to expand, our competitive advantage is our ability to turn every installation into a successful, growing robotic program that delivers lasting value for surgeons, health systems, and patients. That advantage is built in the field, one launch, one surgeon, and one clinical team at a time.
The Manager, VELYS Clinical Utilization, is a hands-on player-coach responsible for clinical excellence, launch execution, and leading VELYS Clinical Specialists (VCSs) within an assigned region. The role drives account activation, not coverage: every launch should change how a surgeon operates and leave the account more capable than when it started.
Reporting to the Sr. Manager, VELYS Clinical Utilization, this leader owns day-to-day clinical operations from pre-launch readiness through sustained adoption, connecting clinical execution with account strategy and turning field activity into insights that help the region operate proactively.
Key Responsibilities:
Lead Clinical Excellence & Launch Execution
Serve as the senior clinical expert in the region and model the standard for exceptional VELYS execution.
Maintain an active launch workload, personally leading assigned account launches and stepping in on strategic, complex, and escalated surgeon launches.
Engage early in pre-launch planning to understand the surgeon pipeline, implementation requirements, and expectations established during capital acquisition.
Translate regional priorities into clinical execution plans, ensuring the right VCS is deployed to the right account at the right time.
Run every LEEP Launch on a disciplined six-week rhythm, from installation and VELYS Core Activation Training through first cases and handoff to Field Sales.
Lead advanced troubleshooting, workflow optimization, and LOOP interventions for accounts requiring additional support.
Maintain expert-level proficiency across VELYS Robotic-Assisted Solution (VRAS) TKA and UKA, VELYS Hip Navigation AI (VHN), and future digital applications, and uphold Instructions for Use (IFU), surgical technique, and clinical standards.
Lead & Develop VELYS Clinical Specialists
Directly manage and develop a regional team of VCSs, providing timely performance feedback, career development discussions, and individualized development plans.
Coach through field observations, launch participation, and procedural feedback, building the judgment and end-to-end ownership each launch requires.
Lead onboarding, simulation, and advanced clinical training to a consistent national standard, accelerating readiness for independent launch execution.
Own day-to-day clinical operations for the region, ensuring workflows, performance metrics, and compliance requirements are met within established timelines and budgets.
Lead Airtable CRM activity within your Area.
Identify and prepare high-potential VCSs for expanded responsibility, building the next generation of VELYS leaders.
Build a culture of accountability, collaboration, curiosity, continuous improvement, and customer focus.
Accelerate Surgeon Adoption & Utilization
Use procedural trends, log file reviews, and field observations to identify early adoption risk, explain why performance is changing, and determine the right clinical intervention.
Help surgeons progress from initial adoption toward confident, independent robotic proficiency.
Partner with the Sr. Manager and Utilization teams to execute plans for utilization recovery, surgeon conversion, and sustained adoption.
Maintain surgeon-level visibility into active users and non-users, surfacing barriers and conversion opportunities before they become escalations.
Identify growth opportunities through additional surgeons, VELYS applications, and technology upgrades, and bring them to the Sr. Manager and commercial partners early.
Strengthen ISO Clinical Capability
Equip qualified ISO partners to independently support appropriate workflows while maintaining DePuy Synthes clinical standards, serving as their trusted clinical resource.
Transition mature accounts toward appropriate local self-sufficiency, deploying clinical resources where expertise is needed and avoiding long-term dependency.
Partner with Customers & Across the Business
Build trusted relationships with surgeons, operating room teams, and hospital stakeholders, and provide the clinical perspective for executive business reviews and strategic account planning.
Resolve clinical escalations at the regional level wherever possible, engaging the Sr. Manager early on complex account challenges.
Collaborate with Sales, Education, Marketing, Field Service, Utilization, and Commercial Operations from pre-launch planning through sustained adoption, so customers experience one DePuy Synthes.
Provide a forward view of launch readiness, account health, VCS capacity, and capability gaps to inform launch prioritization and resource allocation.
Give leadership a clear read from the field: what is happening, why it matters, what is likely to happen next, and what action is recommended.
Solve what can be solved at the Manager and VCS level, and surface systemic barriers with evidence and a recommended path forward.
Communicate changes in customer support strategy, process, and technology to the team, ensuring VCSs understand what is changing and why.
Qualifications / Requirements:
What You’ll Bring
Demonstrated expertise supporting complex robotic-assisted orthopedic procedures, with expert-level knowledge across robotic and digital surgery workflows and the VELYS ecosystem.
Experience coaching and developing high-performing clinical professionals.
Ability to balance direct customer engagement with people leadership and regional execution.
Ability to influence surgeons, commercial partners, and hospital stakeholders without direct authority.
Proficient at managing relationships and expectations with our Independent Sales Organization (ISO) network.
Strong business acumen and understanding of capital technology adoption.
Proactive ownership of log file reviews and platform adoption, translating procedural data into clear priorities and actions for your team.
Proficiency with CRM, analytics, and automation, and curiosity about emerging technologies.
Clear, direct communication that balances empathy with high accountability.
Travel Requirements
Ability to travel up to 50% within the assigned region, driven by active LEEP Launch, LOOP, and VCS field responsibilities, and up to 60% overall in support of strategic launches, field coaching, surgeon education, utilization initiatives, and cross-regional clinical support.
How We Lead
Move with Heart: Bring safety, stability, and trusted guidance to your accounts. Lead with empathy and integrity, protect patients, and elevate surgeons.
Move as One: Stay calm when variables shift in the operating room. Communicate openly, seek out others’ expertise, and succeed and learn together as one DePuy Synthes.
Move to Win: Take full ow

Skills
CRM, Customer Success, Customer Support, Onboarding