Night Manager

Job Description
Acting as the Manager on Duty during overnight shifts, overseeing hotel operations and ensuring operational continuity.
Ensuring the highest standards of hospitality, guest service, and guest satisfaction throughout the overnight shift.
Representing hotel management in addressing and resolving guest concerns, complaints, and operational issues.
Supervising and coordinating overnight Front Office operations, ensuring efficient service delivery and adherence to established procedures.
Coordinating with relevant departments to ensure smooth hotel operations and effective communication.
Taking a hands-on approach to resolving complex guest situations and operational challenges when necessary.
Overseeing night audit procedures, financial transactions, and daily operational reports to ensure accuracy and compliance.
Monitoring safety and security procedures and responding effectively to emergencies or unexpected situations.
Ensuring compliance with IHG brand standards, hotel policies, and established operational procedures.
Preparing accurate shift reports and ensuring effective handover of relevant information to the morning management team.
Supporting and guiding overnight team members to maintain service quality, teamwork, and operational efficiency.
Performing other reasonable duties as assigned by hotel management.
Qualifications