Client Success Director, West (R-20150)

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The Client Success Director is the primary point of responsibility and accountability for the overall service relationship and long-term success of D&B’s most strategic and complex Global and Enterprise Clients. The role acts as a trusted advisor within the Sales Channel, bringing D&B’s best ideas, innovations and service capabilities to these Clients to ensure Driving Adoption and Value Realisation, Client Satisfaction, renewal readiness and measurable value from D&B solutions.
As the senior-most strategic individual contributor within the Client Success career path, the Client Success Director leads senior customer success ownership through executive customer relationships, customer maturity discussions, value plans, external service reviews, customer health insight, risk mitigation/get well plans and strategic T-Minus Retention Planning. The role works closely with Sales and relevant internal stakeholders to align D&B capabilities to customer outcomes, ROI, adoption, retention readiness and long-term success.
Commercial ownership remains with Sales. Technical implementation, integrations, workflow configuration, solution architecture, technical assessments, AI architecture and AI readiness assessments remain with Technical Client Success Managers, Technical Advisory resources or other specialist functions.

Skills
Customer Success

Experience
10+ yrs

Employment type
Employee: Full Time

Work arrangement
Yes