Assistant Executive Housekeeper

Key Responsibilities
Assist the Executive Housekeeper in managing the daily operations of the Housekeeping Department.
Oversee Guest Rooms, Public Areas, and Linen & Laundry operations to ensure cleanliness and brand standards.
Supervise, motivate, and develop team members to achieve departmental goals.
Conduct regular room and public area inspections to ensure quality standards.
Handle guest requests and complaints professionally and ensure timely resolution.
Monitor departmental expenses, inventory, supplies, and cost control.
Coordinate with Front Office, Engineering, and other departments to ensure smooth operations.
Ensure compliance with IHG brand standards, hotel policies, and safety regulations.
Qualifications
Bachelor's degree or Diploma in Hospitality Management, Hotel Management, or a related field.
Minimum 3–5 years of experience in Housekeeping operations, preferably in an international hotel or luxury resort.
Previous experience in a supervisory or assistant managerial position is preferred.
Strong knowledge of Guest Room, Public Area, and Linen & Laundry operations.
Excellent leadership, communication, and team management skills.
Good command of written and spoken English.
Computer literacy and familiarity with hotel management systems, preferably Opera PMS.
Knowledge of IHG brand standards and quality assurance requirements would be an advantage.
Strong problem-solving skills, attention to detail, and a passion for guest satisfaction.
Ability to work under pressure and manage multiple priorities.