Patient Relations Administrator

Job Title
Patient Relations Administrator
Agency
Texas A&M University Health Science Center
Department
Office of Clinical Affairs
Proposed Minimum Salary
Commensurate
Job Location
Bryan, Texas
Job Type
Staff
Job Description
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
Who we are
As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.
What we want
The Patient Relations Administrator, under general supervision, will help coordinate patient care. Through collaboration, communication and coordination, the Patient Relations Administrator will help ensure patient’s needs are addressed promptly. This includes scheduling appointments, processing referrals, calling patients, and answering patient calls. The Patient Relations Administrator handles Protected Health Information (PHI) as defined by HIPAA.
What you need to know
Salary: Will be commensurate based on the selected hire’s education and experience.
Location/Schedule: Bryan, TX/ Full-Time
Apply! Submitting a cover letter, CV/Resume to assist us with the review process. You may upload these documents on the application under CV/Resume.
Responsibilities
Insurance Verification & Prior Authorization
Contacts patients' insurance carriers to perform specialized verification of behavioral health benefits, copay structures, deductibles, and pre-authorization requirements prior to scheduled encounters.
Submits, tracks, and manages prior authorization (PA) requests for IBH referrals reviewed by the clinical team, documenting status updates directly in the EHR.
Serves as the primary point of contact for insurance inquiries and coverage clarifications related to integrated behavioral health services.
Fee-for-Service Onboarding & Patient Communication
Guides patients through fee-for-service financial agreements and ensures required informed consent documentation is fully explained and signed prior to the clinical encounter.
Addresses patient questions, concerns, and payment discussions regarding behavioral health billing during warm handoffs or scheduled visits.
Administers and inputs standardized pre-visit intake screening tools (e.g., PHQ-9, GAD-7) into the EHR ahead of clinician appointments.
Appointment Scheduling & Care Coordination
Schedules initial and follow-up IBH appointments upon assignment to behavioral health clinicians or resident/learner schedules.
Coordinates scheduling workflows between primary care providers, IBH clinicians, and patients to support smooth warm handoffs and timely access to care.
Referral Tracking & Multidisciplinary Collaboration
Tracks pending and completed IBH referrals within the EHR to ensure continuity of care between primary care teams and behavioral health services.
Maintains effective communication across the patient’s multidisciplinary healthcare team (primary care providers, psychologists, social workers, and care managers).
Collaborates with community programs and specialty mental health resources for external patient referrals as needed.
Financial Assistance & Social Resource Processing
Processes patient applications for sliding-scale fees, applicable to behavioral health services.
Refers patients to local social support services and community assistance programs when financial barriers impact care.
Compliance & Quality Record Management
Monitors patient chart records to verify 100% compliance with signed consents, fee agreements, and required intake screeners prior to billing submission.
Assists with gathering volume, time, and verification data to support departmental reporting, quality metrics, and audit readiness.
Other duties as assigned
Qualifications
Required Education and Experience
Associates degree or equivalent combination of training and experience.
Three years of relevant experience.
Knowledge, Skills, and Abilities
Ability to multitask and work cooperatively with others.
Why Texas A&M University?
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
12-15 days of annual paid holidays
Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
Automatic enrollment in the Teacher Retirement System of Texas
Health and Wellness:

Skills
HTML/CSS, Onboarding, Patient Care, Documentation