Senior Manager Quality Assurance & Compliance, Beauty & Wellness

WHY JOIN ALO?
Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Senior Manager Quality Assurance & Compliance, Beauty & Wellness
Cosmetics, Sunscreen, Fragrance, Home Fragrance and Supplements
OVERVIEW
The Senior Manager Quality Assurance and Compliance owns the global quality and compliance framework for the ALO Wellness System across Cosmetics, Fragrance, Home Fragrance, Sunscreen, and Supplements. The role requires strong global regulatory knowledge across all packaging, formulas, and testing programs, translating market-specific requirements into development, approval, and launch decisions. Responsibilities include registrations, technical documentation, sustainability, supplier and warehouse quality, adverse event management, and corrective and preventive action.
Partnering with Product Development, Packaging, Operations, Logistics, Legal, Customer Experience, Regulatory Consultants and qualified technical experts, the Senior Manager establishes SOPs and quality agreements across the product lifecycle.
RESPONSIBILITIES
Global Regulatory Development and Registrations
Apply global compliance expertise across all packaging, formulas, and testing for Cosmetics, Fragrance, Home Fragrance, Sunscreen, and Supplements in the US, Canada, UK, EU, South Korea, China, and future approved markets; account for differences in product classification and local requirements.
Lead global formula, ingredient, claim, and labeling reviews with qualified regulatory and legal partners; assess ingredient permissions, concentration limits, restrictions, required safety evidence, testing, documentation, and approvals for each intended market.
Own product registrations, notifications, listings, renewals, and change submissions; coordinate responsible persons, local agents, consultants, and manufacturer documentation.
Maintain the global SKU and market compliance matrix, regulatory dossiers, product information files, certificates, registration status, and renewal calendar; assess regulatory changes and portfolio impact.
Packaging Compliance and Sustainability
Own compliance review of primary, secondary, and tertiary packaging, including artwork, required copy, warnings, directions, net contents, language, symbols, coding, and market-specific labeling.
Partner with Packaging and suppliers on material safety, testing, compatibility, functionality, product protection, recyclability, and substantiation of environmental claims.
Maintain packaging specifications, material declarations, recycled-content evidence, safety documentation, and component-level recyclability assessments by market.
Coordinate internal sustainability standards, supplier data collection, applicable packaging reporting and producer-responsibility workstreams, and progress reporting with Legal and Operations.
All Testing Product Safety and Technical Documentation
Own global testing strategy and execution for all three categories, aligning protocols, methods, laboratories, acceptance criteria, and supporting evidence with each market. Manage budgets, samples, schedules, result review, approval gates, and additional testing where evidence is not transferable.
Coordinate cosmetic stability, microbiological, preservative-efficacy, compatibility, toxicology, safety, clinical, consumer, and claims-support studies as applicable.
Coordinate sunscreen performance and safety testing, including SPF, UVA or broad-spectrum protection, water resistance where claimed, stability, and microbiological requirements as applicable by market and classification.
Coordinate supplement identity, potency, purity, microbiological, heavy-metal, contaminant, allergen, stability, shelf-life, and finished-product testing against approved specifications.
Coordinate packaging compatibility, function, transit, leak, torque, drop, and temperature qualification testing as appropriate; investigate failures and approve required retesting with technical experts.
Maintain controlled technical files, specifications, certificates of analysis, safety assessments, approved test reports, claim substantiation, supplier declarations, retained-sample requirements, and change-control records.
Adverse Event and Complaint Management
Own the adverse event and product complaint program across Cosmetics, Sunscreen, and Supplements, including intake from Customer Experience, stores, digital channels, distributors, and external partners.
Establish SOPs for triage, seriousness and reportability assessment with qualified safety and regulatory experts, follow-up, investigation, escalation, and case closure.
Ensure required notifications, submissions, follow-up reports, and record retention are completed within applicable market and product-specific timelines; maintain documented responsibilities and backup coverage.
Maintain secure case records and trend analysis; connect safety signals to batch investigations, supplier corrective actions, label or formula changes, and risk assessments.
Coordinate product holds, withdrawals, recalls, and external communications with Legal, Operations, leadership, and local responsible parties when warranted.
Vendor Non Conformance and Corrective Action
Own non-conformance, deviation, out-of-specification, root-cause investigation, and corrective and preventive action processes with contract manufacturers, packaging suppliers, laboratories, DCs, and logistics partners.
Define containment, investigation, approval, escalation, closure, and effectiveness-check requirements; track actions to documented completion and prevent repeat failures.
Approve or coordinate quality disposition of affected goods, including quarantine, release, rework, rejection, RTVs, and destruc