Pre-Sales Support Engineer and Technical Trainer — Oceania

About the Role:
We are looking for a dynamic and passionate Pre-Sales Support Engineer / Technical Trainer to join our growing team covering the Oceania region. This is an exciting opportunity for a technically skilled individual with a strong networking background who thrives in both a customer-facing and training environment. Candidates must be located in either Australia or New Zealand.
Key Responsibilities:
Provide pre-sales technical support to partners, resellers, and customers across the Oceania region
Deliver engaging and comprehensive technical training sessions focused on our networking product portfolio
Conduct product demonstrations and presentations to potential customers and partners
Work closely with the sales team to identify customer needs and propose appropriate networking solutions
Build and maintain strong relationships with partners and distributors across the region
Stay up to date with the latest networking product developments and industry trends
Qualifications & Requirements:
Minimum 3 to 5 years of experience in a networking-focused pre-sales, technical support, or training role
Strong networking background with solid hands-on knowledge of LAN/WAN architecture; Wi-Fi / Wireless networking; VLANs, QoS, and Routing & Switching; Firewalls and Network Security; SD-WAN is an advantage
Familiarity with networking brands such as Cisco, Grandstream, Ubiquiti, TP-Link, Engenius, or similar
Excellent presentation and communication skills
Ability to explain complex technical concepts in a clear and engaging manner
Experience delivering in-person and online training sessions
Relevant certifications such as CCNA, CompTIA Network+, or equivalent are highly regarded
Willingness to travel across the Oceania region when required
Self-motivated and able to work independently in a remote setting
Nice to Have:
Basic understanding of Unified Communications (UC) solutions such as IP PBX and VoIP is a plus but not required

Experience
3-5 yrs

Work arrangement
Yes