PA to GM I/C Quality Manager

The Personal Assistant to General Manager In Charge of Quality plays a key role in supporting the Executive Office while contributing actively to operational excellence and guest experience across the resort.
JOB DESCRIPTION
Key Responsibilities
Executive & Operational Coordination
Provide high-level executive support to the General Manager and Hotel Manager in the coordination of daily operations and strategic priorities.
Ensure smooth communication flow between the Executive Office and all departments across the resort.
Coordinate and follow up on operational projects, action plans, and ongoing initiatives to ensure timely execution.
Prepare executive reports, presentations, briefing documents, statistics, and meeting materials.
Organise and coordinate meetings, appointments, operational reviews, and executive agendas.
Follow up on key operational matters and ensure alignment between departments.
Support the Executive Office in maintaining operational efficiency and service consistency throughout the resort.
Assist in the preparation and coordination of management schedules, events, visits, and business-related activities.
Conduct research, benchmarking, and operational analysis when required.
Coordinate all logistics related to business trips for the General Manager and Hotel Manager.
Quality & Guest Experience
Maintain a strong presence within operational areas to monitor service delivery and guest experience standards.
Conduct regular quality walkthroughs and service observations across the resort.
Identify service gaps, operational inconsistencies, and improvement opportunities, and ensure appropriate follow-up with the relevant Heads of Departments.
Support the continuous improvement of guest satisfaction and luxury service standards.
Handle guest feedback, concerns, and service recovery with professionalism and responsiveness.
Coordinate guest-related follow-ups, VIP arrangements, and personalised experiences when required.
Ensure guest areas maintain the highest standards of presentation, cleanliness, and attention to detail.
Monitor operational readiness and highlight any potential issues impacting guest experience.
Participate actively in quality initiatives, audits, and continuous improvement projects across the resort.
Communication & Collaboration
Liaise professionally with guests, suppliers, partners, and internal stakeholders.
Participate in operational meetings, briefings, and management discussions.
Foster strong collaboration and communication between departments to support operational excellence.
Contribute to a positive, professional, and guest-oriented culture within the resort.
Represent the Executive Office with professionalism, discretion, and confidentiality at all times.
General Responsibilities
Ensure confidentiality of sensitive information and executive matters.
Maintain accurate records, reports, and operational documentation when required.
Support the Executive Office with any additional administrative or operational tasks as assigned by Management.
Perform any other duties related to the position as requested by Management.
CANDIDATE PROFILE
Qualifications
Degree or Diploma in Hospitality Management, Business Administration, Tourism Management, or related field.
Experience
Minimum of 3 to 5 years of experience in a similar role within the luxury hospitality industry.
Previous exposure to Executive Office, Guest Experience, Front Office, or Quality operations is highly desirable.
Proven experience working in a luxury resort or high-end hospitality environment.
Experience in operational coordination and cross-department collaboration would be an advantage.
Technical Skills
Excellent command of Microsoft Office Suite and reporting tools.
Strong organisational, coordination, and administrative capabilities.
Good understanding of luxury hospitality operations and guest experience standards.
Ability to prepare professional reports, presentations, and operational summaries.
Strong attention to detail and ability to manage multiple priorities simultaneously.
Ability to analyse situations, identify issues proactively, and coordinate solutions effectively.
Soft Skills
Highly professional, polished, and service-oriented.
Strong interpersonal and communication skills.
Proactive, dynamic, and solutions-driven mindset.
Strong sense of discretion and confidentiality.
Excellent organisational and time management skills.
Guest-centric with a passion for luxury hospitality.
Strong operational awareness and attention to detail.
Ability to work independently and maintain composure under pressure.
Ability to build positive relationships across all levels of the organisation.
Flexible, adaptable, and capable of operating in a fast-paced environment.

Skills
Documentation

Employment type
Full-time

Work arrangement
No